The 6Ds Workshop Online Workshop Participant Workbook

The workbook is organized by the four sessions of the web workshop:

Session 1:

Introduction to the workshop

D1: Define Business Outcomes

D6: Document Results

Intersession Assignments

Session 2:

D2: Design the Complete Experience

D3: Deliver for Application

Intersession Assignments

Session 3:

D4: Drive Learning Transfer

D5: Deploy Performance Support

Action Planning

Intersession Assignments

Session 4:

Achievement Stories

Recap

Plans to Sustain Progress

About This Workshop vii

Session I 1

Introduction 3

D1 Defi ne Business Outcomes 25

D2 Design the Complete Experience 47

Intersession Assignments 69

Session II 73

Review 75

D3 Deliver for Application 77

D4 Drive Learning Transfer 103

Intersession Assignments 129

Session III 137

Review 139

D5 Deploy Performance Support 141

D6 Document Results 161

Getting Your Money’s Worth 189

Intersession Assignments 193

Checklists 204

References and Recommended Reading 209

Answers to Fill-in-the-Blanks 215

About the Authors 223

Mind Maps 226

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.