70-271 Microsoft Official Academic Course :

A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Windows XP operating system. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.

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Chapter 1: Introduction to Desktop Support.

Chapter 2: Installing Windows XP.

Chapter 3: Supporting Local Users and Groups.

Chapter 4: Supporting the Windows Desktop.

Chapter 5: Supporting Windows XP File and Folder Access.

Chapter 6: Installing and Managing Hardware.

Chapter 7: Supporting Display Devices, I/O Devices, and ACPI.

Chapter 8: Supporting Storage Devices in Windows XP.

Chapter 9: Managing Local and Network Print Devices in Windows XP.

Chapter 10: Supporting Network Connectivity.

Chapter 11: Supporting Internet Explorer in Windows XP.

Chapter 12: Monitoring System Performance in Windows XP.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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70-271 Microsoft Official Academic Course : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Package

Summary

Author Biography

Table of Contents

Supplemental Materials