Achieving Excellence in the Management of Human Service Organizations
, by Kettner, Peter M.Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9780205318780 | 0205318789
- Cover: Paperback
- Copyright: 7/3/2001
This book attempts to create an integrated model for management and administrative practice in the management of human service organizations. The book presents a theoretical foundation for human services management and identifies the major roles and responsibilities of the manager/administrator.To date, management books have identified problems in organizational functioning and described how systems should work. This book goes beyond description. First, it identifies themes that serve as guidelines to insure internal consistency within the organization. Then it proposes what managers need to do to put their organizations back on track toward excellence. The overall emphasis is on how to get employees to perform at their optimum levels to insure organizational efficiency, effectiveness, quality and productivity.For people in Human Services Management and Social Work Administration/ Management.
Preface | xi | ||||
PART I Developing a Theory and Philosophy of Management | 1 | (62) | |||
|
1 | (14) | |||
|
2 | (1) | |||
|
2 | (1) | |||
|
3 | (1) | |||
|
4 | (4) | |||
|
4 | (1) | |||
|
5 | (2) | |||
|
7 | (1) | |||
|
8 | (1) | |||
|
8 | (7) | |||
|
8 | (1) | |||
|
9 | (3) | |||
|
12 | (3) | |||
|
15 | (48) | |||
|
16 | (1) | |||
|
16 | (34) | |||
|
17 | (1) | |||
|
17 | (4) | |||
|
21 | (3) | |||
|
24 | (2) | |||
|
26 | (2) | |||
|
28 | (3) | |||
|
31 | (5) | |||
|
36 | (3) | |||
|
39 | (1) | |||
|
40 | (2) | |||
|
42 | (4) | |||
|
46 | (4) | |||
|
50 | (4) | |||
|
50 | (2) | |||
|
52 | (1) | |||
|
52 | (2) | |||
|
54 | (9) | |||
|
55 | (8) | |||
PART II Managing the Organization | 63 | (94) | |||
|
63 | (23) | |||
|
64 | (1) | |||
|
65 | (6) | |||
|
66 | (2) | |||
|
68 | (1) | |||
|
69 | (1) | |||
|
70 | (1) | |||
|
71 | (10) | |||
|
72 | (1) | |||
|
73 | (3) | |||
|
76 | (1) | |||
|
77 | (2) | |||
|
79 | (1) | |||
|
80 | (1) | |||
|
81 | (5) | |||
|
86 | (24) | |||
|
87 | (3) | |||
|
88 | (1) | |||
|
88 | (1) | |||
|
89 | (1) | |||
|
89 | (1) | |||
|
89 | (1) | |||
|
90 | (1) | |||
|
90 | (1) | |||
|
91 | (4) | |||
|
91 | (1) | |||
|
91 | (1) | |||
|
92 | (1) | |||
|
92 | (1) | |||
|
93 | (1) | |||
|
94 | (1) | |||
|
95 | (7) | |||
|
95 | (1) | |||
|
96 | (2) | |||
|
98 | (1) | |||
|
99 | (2) | |||
|
101 | (1) | |||
|
102 | (1) | |||
|
102 | (3) | |||
|
103 | (1) | |||
|
103 | (1) | |||
|
104 | (1) | |||
|
105 | (5) | |||
|
106 | (4) | |||
|
110 | (18) | |||
|
111 | (3) | |||
|
111 | (2) | |||
|
113 | (1) | |||
|
114 | (3) | |||
|
117 | (8) | |||
|
117 | (1) | |||
|
118 | (2) | |||
|
120 | (1) | |||
|
121 | (1) | |||
|
122 | (2) | |||
|
124 | (1) | |||
|
125 | (3) | |||
|
128 | (29) | |||
|
129 | (1) | |||
|
129 | (7) | |||
|
131 | (1) | |||
|
132 | (2) | |||
|
134 | (1) | |||
|
134 | (1) | |||
|
135 | (1) | |||
|
136 | (2) | |||
|
138 | (1) | |||
|
138 | (1) | |||
|
138 | (5) | |||
|
138 | (1) | |||
|
139 | (2) | |||
|
141 | (2) | |||
|
143 | (2) | |||
|
145 | (2) | |||
|
147 | (2) | |||
|
149 | (1) | |||
|
150 | (1) | |||
|
151 | (1) | |||
|
152 | (1) | |||
|
153 | (4) | |||
PART III Managing Data, Information, and Finances | 157 | (68) | |||
|
157 | (33) | |||
|
158 | (1) | |||
|
158 | (1) | |||
|
159 | (3) | |||
|
159 | (1) | |||
|
160 | (2) | |||
|
162 | (1) | |||
|
163 | (23) | |||
|
164 | (4) | |||
|
168 | (5) | |||
|
173 | (5) | |||
|
178 | (3) | |||
|
181 | (4) | |||
|
185 | (1) | |||
|
186 | (1) | |||
|
186 | (4) | |||
|
190 | (35) | |||
|
191 | (1) | |||
|
191 | (1) | |||
|
192 | (10) | |||
|
193 | (1) | |||
|
194 | (3) | |||
|
197 | (1) | |||
|
197 | (3) | |||
|
200 | (1) | |||
|
201 | (1) | |||
|
202 | (2) | |||
|
203 | (1) | |||
|
204 | (16) | |||
|
204 | (2) | |||
|
206 | (13) | |||
|
219 | (1) | |||
|
220 | (5) | |||
PART IV Managing Human Resources | 225 | (136) | |||
|
225 | (25) | |||
|
226 | (1) | |||
|
227 | (3) | |||
|
228 | (1) | |||
|
228 | (1) | |||
|
228 | (1) | |||
|
229 | (1) | |||
|
229 | (1) | |||
|
229 | (1) | |||
|
230 | (3) | |||
|
231 | (1) | |||
|
232 | (1) | |||
|
232 | (1) | |||
|
233 | (1) | |||
|
234 | (16) | |||
|
235 | (3) | |||
|
238 | (5) | |||
|
243 | (3) | |||
|
246 | (4) | |||
|
250 | (26) | |||
|
251 | (1) | |||
|
252 | (1) | |||
|
252 | (8) | |||
|
252 | (1) | |||
|
253 | (7) | |||
|
260 | (5) | |||
|
261 | (1) | |||
|
262 | (2) | |||
|
264 | (1) | |||
|
265 | (1) | |||
|
265 | (1) | |||
|
266 | (3) | |||
|
267 | (2) | |||
|
269 | (3) | |||
|
269 | (1) | |||
|
270 | (2) | |||
|
272 | (1) | |||
|
272 | (4) | |||
|
276 | (24) | |||
|
277 | (1) | |||
|
278 | (2) | |||
|
278 | (1) | |||
|
279 | (1) | |||
|
280 | (1) | |||
|
281 | (8) | |||
|
282 | (1) | |||
|
282 | (4) | |||
|
286 | (1) | |||
|
287 | (1) | |||
|
288 | (1) | |||
|
289 | (6) | |||
|
290 | (1) | |||
|
291 | (1) | |||
|
291 | (1) | |||
|
291 | (1) | |||
|
292 | (3) | |||
|
295 | (5) | |||
|
300 | (26) | |||
|
301 | (1) | |||
|
301 | (1) | |||
|
302 | (4) | |||
|
303 | (3) | |||
|
306 | (3) | |||
|
307 | (2) | |||
|
309 | (2) | |||
|
311 | (10) | |||
|
311 | (3) | |||
|
314 | (5) | |||
|
319 | (2) | |||
|
321 | (5) | |||
|
326 | (35) | |||
|
327 | (1) | |||
|
328 | (4) | |||
|
329 | (3) | |||
|
332 | (6) | |||
|
334 | (1) | |||
|
334 | (1) | |||
|
335 | (1) | |||
|
336 | (1) | |||
|
337 | (1) | |||
|
338 | (11) | |||
|
338 | (1) | |||
|
339 | (10) | |||
|
349 | (2) | |||
|
351 | (10) | |||
|
351 | (3) | |||
|
354 | (1) | |||
|
355 | (6) | |||
PART V Monitoring and Evaluating Organizational Effectiveness | 361 | (17) | |||
|
361 | (17) | |||
|
362 | (3) | |||
|
362 | (2) | |||
|
364 | (1) | |||
|
365 | (1) | |||
|
366 | (1) | |||
|
366 | (1) | |||
|
367 | (1) | |||
|
367 | (5) | |||
|
372 | (6) | |||
|
375 | (3) | |||
Index | 378 |
What is included with this book?
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.