Applying Quality Management in Healthcare: A Systems Approach, by Kelly, Diane L.
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- ISBN: 9781567933765 | 1567933769
- Cover: Hardcover
- Copyright: 7/1/2011
Quality management is a complex process, especially in healthcare. Managers in today's environment need more than just an understanding of the historical concepts of quality. They need to understand how to achieve quality within the structure and relationships of the complex system of a healthcare organization.