Backstage in a Bureaucracy

Backstage in a Bureaucracy provides a first-hand day-to-day look at running a large bureaucracy. Susan Chandler candidly shares her experiences while serving as director of the Hawai'i State Department of Human Services for eight years, while Dick Pratt, a public administration professor and advisor to numerous public and private organizations here and abroad, offers his thoughts on what these experiences tell us about the inner workings of government agencies. Their stories-some sad, some funny, but all educational-reveal the challenges and rewards of public service. Book jacket.

Susan M. Chandler is director of the Social Sciences Public Policy Center and professor of public administration at the University of Hawai'i at Manoa. Dick Pratt is professor and director of the Public Administration Program at the University of Hawai'i at Manoa.