| Preface |
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vii | |
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1 | (8) |
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An Expert's View of Competitive Intelligence Processes |
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1 | (3) |
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Current Competitive Intelligence Practices |
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4 | (1) |
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5 | (4) |
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A Primer on Competitive Intelligence |
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9 | (28) |
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The Role of Competitive Intelligence |
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10 | (3) |
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Categories of Competitive Intelligence |
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13 | (1) |
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Uses of Competitive Intelligence |
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14 | (1) |
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To Facilitate Strategic Direction |
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14 | (1) |
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For New Product/Service Development |
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14 | (1) |
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14 | (1) |
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To Assist with Marketing/Communications/Public Relations |
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14 | (1) |
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15 | (1) |
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Sources of Competitive Intelligence |
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15 | (2) |
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15 | (1) |
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16 | (1) |
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Public Company Disclosure Information |
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16 | (1) |
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16 | (1) |
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17 | (1) |
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Newsgroups and Chat Forums |
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17 | (1) |
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17 | (1) |
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Information Overload: The Importance of a Structured Competitive Intelligence Program |
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17 | (1) |
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The Web-Based Tools of Competitive Intelligence |
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18 | (2) |
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Web Search and Meta-Search Engines |
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18 | (2) |
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Web Surveillance Software |
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20 | (1) |
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20 | (1) |
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Third-Party Monitoring Services |
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20 | (1) |
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20 | (1) |
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Advanced Web Searching: The Google Example |
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20 | (2) |
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Multilingual Competitive Intelligence |
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22 | (1) |
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Competitive Intelligence on Publicly Traded Companies |
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23 | (1) |
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The Competitive Intelligence Practitioner |
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24 | (1) |
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An Example of Using Competitive Intelligence Methods to Collect and Analyze Competitor Financial Data |
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25 | (2) |
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Competitive Intelligence in Government |
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27 | (1) |
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Examples of Competitive Intelligence Use in the Public Sector |
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28 | (1) |
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Competitive Intelligence in a Global Economy |
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29 | (1) |
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29 | (2) |
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Competitor/Company Profiling |
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30 | (1) |
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30 | (1) |
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30 | (1) |
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31 | (1) |
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31 | (1) |
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Ethics in Competitive Intelligence |
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31 | (2) |
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33 | (1) |
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33 | (1) |
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Outsourcing versus In-house Competitive Intelligence Activities |
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33 | (1) |
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Synergies with Other Business Functions |
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34 | (1) |
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34 | (3) |
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Protecting Your Company from Competitive Intelligence |
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37 | (14) |
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How Is Competitive Intelligence Exploiting the Internet Today? |
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38 | (2) |
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38 | (1) |
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39 | (1) |
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39 | (1) |
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40 | (1) |
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40 | (1) |
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What Is Defensive Competitive Intelligence? |
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40 | (1) |
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What About Corporate Security and Legal Protection Programs? |
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41 | (1) |
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How Do You Develop a Defensive Competitive Intelligence Strategy? |
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42 | (1) |
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What Is Involved in Implementing a Defensive Competitive Intelligence Program? |
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43 | (1) |
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A Program for Protecting Your Company from Internet Competitive Intelligence Initiatives |
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44 | (7) |
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44 | (2) |
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46 | (1) |
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47 | (1) |
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47 | (1) |
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48 | (3) |
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Online Competitive Information Case Studies |
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51 | (18) |
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Case Example One: MP3 and the CEO's Paycheck |
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52 | (5) |
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53 | (1) |
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53 | (1) |
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53 | (1) |
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53 | (1) |
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53 | (3) |
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56 | (1) |
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Case Example Two: Who Controls the Media Industry? |
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57 | (4) |
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58 | (1) |
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58 | (1) |
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58 | (1) |
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58 | (1) |
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58 | (3) |
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Case Example Three: An Ecological Take on Industry Attractiveness |
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61 | (4) |
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61 | (1) |
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61 | (1) |
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62 | (1) |
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62 | (1) |
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62 | (3) |
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Case Example Four: The Protection of Intellectual Property by the Media Industry |
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65 | (4) |
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66 | (1) |
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66 | (1) |
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66 | (1) |
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66 | (1) |
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66 | (3) |
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Competitive Intelligence Research Problems and Solutions |
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69 | (60) |
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About Industries and Markets |
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How Can an Industry Overview Be Built in Thirty Minutes? |
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71 | (3) |
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How Can an Online Researcher Identify Risks Facing New Industry Entrants? |
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74 | (2) |
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Can Online Information Sources Be Used to Identify Common Industry Cultural Traits? |
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76 | (4) |
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Reaching Potential Customers: Market Size, Suppliers, Marketing Practices, and Industry Trends for the Cell Culture Laboratory Market |
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80 | (5) |
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Who Are the Competitors and Researchers in the Voice Recognition Software Industry? |
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85 | (2) |
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Financial Services Competitive Intelligence: How Can the Competitive Landscape for Web-Based Customer Service Be Mapped? |
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87 | (5) |
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How Might Company Financial Data Be Benchmarked? |
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92 | (3) |
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How Might Competitor Profiles Be Built from Online Information Sources? |
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95 | (3) |
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What Are Some Alternative Approaches for Identifying Competitors? |
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98 | (2) |
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Who Are the Key Decision Makers of an Acquisition Target? |
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100 | (2) |
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How Might a Researcher Obtain Background Information on a Private Company? |
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102 | (3) |
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About Issues, People, and Research |
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Where Is Computer Display Monitor Technology Headed? |
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105 | (3) |
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How Can an HR Director Use a Patent Search to Discover the Credentials That Will Help Her Company Succeed? |
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108 | (2) |
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How Might an Employer Find Inventions Developed by a Prospective Employee? |
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110 | (3) |
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How Can an Analyst Identify Toxic Chemical Releases Affecting the Environment? |
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113 | (2) |
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How Might a Business Operator Assess the Effect of a Public Health Crisis on Its Competitors? |
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115 | (4) |
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How Might a Researcher Explore Product Quality Issues among Consumer Goods Manufacturers? |
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119 | (2) |
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How Might an Online Researcher Learn How Environmental Plans Are Being Implemented in the Hotel Industry? |
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121 | (2) |
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How Can Nontext Competitive Intelligence Be Found and Captured? |
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123 | (3) |
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How Might an Analyst Research the Feasibility of Opening a Bookstore? |
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126 | (3) |
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Competitive Intelligence Research Data Source Evaluations and Reviews |
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129 | (130) |
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Overview of Major Search Engines |
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130 | (4) |
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The Little Search Engine That Can |
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131 | (1) |
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132 | (1) |
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132 | (2) |
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134 | (11) |
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Development of the Reviews |
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145 | (1) |
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Organization of the Reviews |
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146 | (1) |
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Competitive Intelligence Business Portals |
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146 | (7) |
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153 | (6) |
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159 | (4) |
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163 | (4) |
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Industry Analysis/Company Information |
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167 | (6) |
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173 | (7) |
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FreeEDGAR/EDGAR Online/EDGARpro |
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180 | (9) |
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U.S. Securities and Exchange Commission |
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189 | (2) |
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191 | (5) |
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196 | (9) |
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205 | (7) |
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212 | (9) |
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U.S. Consumer Product Safety Commission |
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221 | (4) |
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225 | (4) |
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229 | (5) |
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Bureau of Labor Statistics |
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234 | (5) |
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239 | (4) |
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243 | (4) |
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247 | (5) |
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252 | (7) |
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259 | (64) |
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A. Directory of Online Business Data Sources |
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260 | (14) |
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B. Directory of Online Business Data Publishers |
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274 | (11) |
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C. Business Data Source Rating Survey |
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285 | (18) |
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D. Contributor Biographies |
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303 | (20) |
| Index |
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