| To the Student |
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v | |
| Introduction |
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vii | |
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Becoming a Successful Student |
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1 | (8) |
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9 | (6) |
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UNIT ONE: INTRODUCTION TO MEDICAL ASSISTING |
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The Medical Assisting Profession |
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15 | (6) |
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Professional Behavior in the Workplace |
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21 | (6) |
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Interpersonal Skills and Human Behavior |
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27 | (6) |
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33 | (8) |
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41 | (6) |
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UNIT TWO: ADMINISTRATIVE MEDICAL ASSISTING |
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Computers in the Medical Office |
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47 | (6) |
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53 | (4) |
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57 | (6) |
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Patient Reception and Processing |
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63 | (6) |
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Written Communications and Mail Processing |
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69 | (6) |
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Medical Records Management |
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75 | (8) |
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UNIT THREE: FINANCIAL MANAGEMENT |
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Professional Fees, Billing, and Collecting |
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83 | (8) |
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Basics of Diagnostic Coding |
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91 | (4) |
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Basics of Procedural Coding |
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95 | (4) |
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The Health Insurance Claim Form |
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99 | (6) |
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Third-Party Reimbursement |
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105 | (6) |
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Banking Services and Procedures |
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111 | (8) |
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UNIT FOUR: MEDICAL PRACTICE AND HEALTH INFORMATION MANAGEMENT |
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Medical Practice Management |
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119 | (6) |
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Medical Practice Marketing and Customer Service |
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125 | (4) |
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Health Information Management |
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129 | (4) |
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Management of Practice Finances |
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133 | (8) |
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Assisting with Medical Emergencies |
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141 | (6) |
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UNIT FIVE: CAREER DEVELOPMENT |
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Career Development and Life Skills |
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147 | (12) |
| Procedures Checklists |
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159 | (108) |
| English--Spanish Terms for the Medical Assistant |
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267 | (32) |
| Credits Page |
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299 | |
