| SECTION 1 Orientation to Hospitals, Medical Centers, and Health Care |
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1 | (54) |
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CHAPTER 1 Health Unit Coordinating: An Allied Health Career |
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3 | (11) |
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Introduction to Health Unit Coordinating |
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4 | (1) |
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History of Health Unit Coordinating |
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5 | (2) |
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Health Unit Coordinating Today |
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7 | (3) |
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Career Ladder Opportunities in Health Unit Coordinating |
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10 | (1) |
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10 | (1) |
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11 | (3) |
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CHAPTER 2 Health Care Today |
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14 | (17) |
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Health Care Delivery Systems and Services |
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17 | (7) |
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24 | (1) |
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Components of the Health Care Delivery System |
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24 | (1) |
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Health Care Payment Sources |
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24 | (1) |
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Employment in the Health Care Field |
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24 | (2) |
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26 | (5) |
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CHAPTER 3 The Nursing Department |
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31 | (12) |
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Nursing Service Organization |
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33 | (1) |
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Nursing Service Administrative Personnel |
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33 | (1) |
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33 | (1) |
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34 | (1) |
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Nursing Care Delivery Models |
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35 | (1) |
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36 | (2) |
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38 | (1) |
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Nursing Unit Administration |
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39 | (1) |
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40 | (3) |
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CHAPTER 4 Communication Devices and Their Uses |
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43 | (12) |
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44 | (3) |
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47 | (1) |
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47 | (1) |
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48 | (1) |
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Copy and Shredder Machines |
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48 | (1) |
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48 | (1) |
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49 | (1) |
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49 | (2) |
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Nursing Unit Census Boards |
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51 | (1) |
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Nursing Unit Bulletin Board |
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51 | (1) |
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51 | (4) |
| SECTION 2 Personal and Professional Skills |
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55 | (60) |
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CHAPTER 5 Communication and Interpersonal Skills |
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57 | (22) |
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58 | (3) |
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61 | (5) |
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Assertiveness for the Health Care Coordinator |
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66 | (5) |
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Steps to Deal with an Angry Telephone Caller |
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71 | (1) |
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How Communication and Interpersonal Skills Are Used in the Health Care Setting |
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72 | (1) |
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72 | (7) |
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CHAPTER 6 Workplace Behavior |
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79 | (16) |
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81 | (1) |
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82 | (1) |
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82 | (1) |
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Health Insurance Portability and Accountability Act Privacy Rule Regarding Confidentiality |
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83 | (1) |
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84 | (2) |
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86 | (1) |
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86 | (2) |
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88 | (1) |
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89 | (1) |
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Permanent Legal Documents |
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89 | (1) |
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89 | (6) |
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CHAPTER 7 Management Techniques and Problem-Solving Skills for Health Unit Coordinating |
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95 | (20) |
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Management of the Nursing Unit Supplies and Equipment |
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97 | (3) |
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Management of the Activities at the Nurses' Station |
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100 | (2) |
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Management Related to the Performance of Health Unit Coordinator Tasks |
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102 | (4) |
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Continuous Quality Improvement |
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106 | (1) |
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107 | (8) |
| SECTION 3 The Patient's Chart and Transcription of Doctors' Orders |
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115 | (246) |
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CHAPTER 8 The Patient's Chart |
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117 | (43) |
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Six Purposes of the Patient Chart |
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119 | (1) |
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Guidelines to Follow when Writing on a Patient's Chart |
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119 | (1) |
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119 | (1) |
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The Patient Chart Is Confidential |
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120 | (1) |
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120 | (1) |
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120 | (1) |
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Patient Identification Labels |
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121 | (1) |
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Standard Patient Chart Forms |
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121 | (9) |
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Preparing the Patient Chart |
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130 | (12) |
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Supplemental Patient Chart Forms |
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142 | (4) |
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146 | (6) |
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Methods of Error Correction |
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152 | (3) |
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Maintaining the Patient's Chart |
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155 | (1) |
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155 | (5) |
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CHAPTER 9 Transcription of Doctors' Orders |
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160 | (17) |
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161 | (6) |
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Transcription of Doctors' Orders |
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167 | (5) |
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172 | (5) |
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CHAPTER 10 Patient Activity, Patient Positioning, and Nursing Observation Orders |
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177 | (11) |
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181 | (1) |
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Patient Positioning Orders |
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181 | (1) |
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Nursing Observation Orders |
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182 | (2) |
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184 | (4) |
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CHAPTER 11 Nursing Treatment Orders |
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188 | (26) |
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Communication with the Central Service Department |
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191 | (1) |
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Intestinal Elimination Orders |
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192 | (3) |
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Urinary Catheterization Orders |
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195 | (1) |
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Intravenous Therapy Orders |
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196 | (4) |
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Transfusion of Blood, Blood Components, and Plasma Substitutes |
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200 | (1) |
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201 | (3) |
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Heat and Cold Application Orders |
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204 | (1) |
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Comfort, Safety, and Healing Orders |
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205 | (4) |
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Blood Glucose Monitoring Orders |
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209 | (1) |
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210 | (4) |
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CHAPTER 12 Dietary Orders |
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214 | (12) |
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Communication with the Dietary Department |
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216 | (2) |
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218 | (2) |
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220 | (1) |
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221 | (1) |
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222 | (4) |
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CHAPTER 13 Medication Orders |
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226 | (33) |
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231 | (3) |
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Components of a Medication Order |
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234 | (7) |
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The Five Rights of Medication Administration |
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241 | (1) |
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Categories of Doctors' Orders Related to Medication Orders |
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242 | (1) |
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243 | (2) |
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245 | (8) |
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Reagents Used for Diagnostic Tests |
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253 | (1) |
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253 | (1) |
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Renewal Medication Orders |
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253 | (1) |
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Discontinuing Medication Orders |
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254 | (1) |
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254 | (1) |
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254 | (5) |
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CHAPTER 14 Laboratory Orders and Recording Telephoned Laboratory Results |
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259 | (30) |
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Introduction to Laboratory Procedures |
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266 | (3) |
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Divisions Within the Laboratory |
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269 | (12) |
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Recording Laboratory Results |
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281 | (1) |
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282 | (7) |
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CHAPTER 15 Diagnostic Imaging Orders |
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289 | (23) |
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Communication with the Diagnostic Imaging Department |
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291 | (1) |
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Background Information for Radiology |
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292 | (1) |
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292 | (1) |
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293 | (1) |
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Radiographic (X-ray) Procedures |
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293 | (6) |
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299 | (2) |
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301 | (1) |
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302 | (1) |
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Magnetic Resonance Imaging |
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303 | (2) |
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305 | (2) |
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307 | (5) |
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CHAPTER 16 Other Diagnostic Studies |
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312 | (18) |
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Cardiovascular Diagnostics |
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315 | (3) |
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318 | (2) |
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320 | (3) |
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Respiratory Care Department |
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323 | (2) |
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325 | (1) |
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325 | (5) |
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CHAPTER 17 Treatment Orders |
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330 | (20) |
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335 | (3) |
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Respiratory Care Department |
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338 | (4) |
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Physical Medicine and Rehabilitation |
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342 | (4) |
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346 | (1) |
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347 | (1) |
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347 | (3) |
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CHAPTER 18 Miscellaneous Orders |
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350 | (11) |
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351 | (1) |
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352 | (2) |
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354 | (1) |
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Social Service Department Orders |
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354 | (1) |
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354 | (1) |
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355 | (1) |
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Transfer and Discharge Orders |
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356 | (1) |
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357 | (1) |
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357 | (4) |
| SECTION 4 Health Unit Coordinator Procedures |
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361 | (80) |
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CHAPTER 19 Admission, Preoperative, and Postoperative Procedures |
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363 | (32) |
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365 | (12) |
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377 | (2) |
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379 | (7) |
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386 | (9) |
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CHAPTER 20 Discharge, Transfer, and Postmortem Procedures |
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395 | (20) |
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396 | (6) |
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Discharge Against Medical Advice |
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402 | (3) |
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Discharge of the Deceased Patient |
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405 | (1) |
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Autopsy or Postmortem Examination |
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405 | (1) |
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405 | (2) |
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407 | (8) |
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CHAPTER 21 Recording Vital Signs, Ordering Supplies, Daily Diagnostic Tests, and Filing |
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415 | (12) |
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Recording Vital Signs and Other Data on the Graphic Record |
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416 | (1) |
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Filing Records on the Patient's Chart |
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417 | (4) |
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Ordering Daily Diagnostic Tests |
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421 | (1) |
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Retrieving Diagnostic Test Results |
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422 | (1) |
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Ordering Supplies for the Nursing Unit |
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422 | (2) |
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424 | (1) |
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424 | (3) |
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CHAPTER 22 Reports, Infection Control, Emergencies, and Special Services |
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427 | (14) |
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428 | (2) |
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430 | (2) |
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Diseases That Could Be Transmitted Through Contact With Blood and Body Fluids |
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432 | (1) |
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Health Unit Coordinator Tasks to Control Infection |
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433 | (1) |
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433 | (1) |
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434 | (1) |
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435 | (6) |
| SECTION 5 Introduction to Anatomic Structures, Medical Terms, and Illnesses |
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441 | (134) |
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CHAPTER 23 Medical Terminology, Basic Human Structure, Diseases, and Disorders |
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443 | (132) |
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Unit 1 Medical Terminology: Word Parts, Analyzing, and Word Building |
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443 | (4) |
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Unit 2 Body Structure, Integumentary System, and Oncology |
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447 | (16) |
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Unit 3 The Musculoskeletal System |
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463 | (17) |
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Unit 4 The Nervous System |
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480 | (13) |
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Unit 5 The Eye and the Ear |
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493 | (10) |
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Unit 6 The Cardiovascular and Lymphatic Systems |
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503 | (15) |
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Unit 7 The Digestive System |
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518 | (18) |
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Unit 8 The Respiratory System |
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536 | (9) |
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Unit 9 The Urinary System and the Male Reproductive System |
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545 | (11) |
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Unit 10 The Female Reproductive System |
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556 | (10) |
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Unit 11 The Endocrine System |
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566 | (9) |
| Appendix A Word Parts |
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575 | (3) |
| Appendix B Abbreviations |
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578 | (5) |
| Appendix C The National Association of Health Unit Coordinators Standards of Practice |
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583 | (2) |
| Appendix D Task and Knowledge Statements from National Association of Health Unit Coordinators Job Analysis Study, 1996 |
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585 | (3) |
| Appendix E National Association of Health Unit Coordinators: Code of Ethics |
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588 | (1) |
| Appendix F A Comprehensive List of Laboratory Studies and Blood Components |
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589 | (8) |
| Glossary |
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597 | (10) |
| Answers to Review Questions |
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607 | (36) |
| Index |
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