| Introduction |
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Becoming a Successful Student |
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2 | (12) |
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14 | (26) |
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UNIT ONE Introduction to Medical Assisting |
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The Medical Assisting Profession |
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40 | (12) |
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Professional Behavior in the Workplace |
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52 | (10) |
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Interpersonal Skills and Human Behavior |
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62 | (22) |
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84 | (16) |
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100 | (30) |
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UNIT TWO Administrative Medical Assisting |
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Computers in the Medical Office |
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130 | (14) |
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144 | (20) |
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164 | (20) |
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Patient Reception and Processing |
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184 | (14) |
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Written Communications and Mail Processing |
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198 | (26) |
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Medical Records Management |
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224 | (32) |
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UNIT THREE Financial Management |
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Professional Fees, Billing, and Collecting |
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256 | (28) |
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Basics of Diagnostic Coding |
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284 | (10) |
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Basics of Procedural Coding |
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294 | (10) |
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The Health Insurance Claim Form |
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304 | (22) |
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Third-Party Reimbursement |
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326 | (24) |
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Banking Services and Procedures |
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350 | (26) |
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UNIT FOUR Medical Practice and Health Information Management |
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Medical Practice Management |
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376 | (24) |
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Medical Practice Marketing and Customer Service |
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400 | (12) |
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Health Information Management |
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412 | (10) |
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Management of Practice Finances |
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422 | (24) |
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UNIT FIVE Assisting With Medical Specialties |
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Assisting With Medical Emergencies |
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446 | (28) |
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UNIT SIX Career Development |
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Career Development and Life Skills |
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474 | |
| Appendix A Procedure A-1: Obtaining a Medical History |
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1 | (2) |
| Appendix B A Patient's Bill of Rights |
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3 | (2) |
| Appendix C Claim Form Comparison Charts |
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5 | (6) |
| Appendix D English-Spanish Phrases |
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11 | |
| Glossary |
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1 | (1) |
| Index |
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1 | (158) |
| To the Student |
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v | |
| Introduction |
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vii | |
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Becoming a Successful Student |
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1 | (8) |
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9 | (6) |
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UNIT ONE: INTRODUCTION TO MEDICAL ASSISTING |
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The Medical Assisting Profession |
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15 | (6) |
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Professional Behavior in the Workplace |
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21 | (6) |
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Interpersonal Skills and Human Behavior |
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27 | (6) |
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33 | (8) |
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41 | (6) |
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UNIT TWO: ADMINISTRATIVE MEDICAL ASSISTING |
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Computers in the Medical Office |
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47 | (6) |
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53 | (4) |
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57 | (6) |
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Patient Reception and Processing |
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63 | (6) |
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Written Communications and Mail Processing |
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69 | (6) |
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Medical Records Management |
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75 | (8) |
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UNIT THREE: FINANCIAL MANAGEMENT |
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Professional Fees, Billing, and Collecting |
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83 | (8) |
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Basics of Diagnostic Coding |
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91 | (4) |
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Basics of Procedural Coding |
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95 | (4) |
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The Health Insurance Claim Form |
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99 | (6) |
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Third-Party Reimbursement |
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105 | (6) |
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Banking Services and Procedures |
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111 | (8) |
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UNIT FOUR MEDICAL PRACTICE AND HEALTH INFORMATION MANAGEMENT |
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Medical Practice Management |
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119 | (6) |
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Medical Practice Marketing and Customer Service |
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125 | (4) |
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Health Information Management |
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129 | (4) |
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Management of Practice Finances |
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133 | (8) |
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Assisting with Medical Emergencies |
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141 | (6) |
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UNIT FIVE CAREER DEVELOPMENT |
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Career Development and Life Skills |
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147 | (12) |
| Procedures Checklists |
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159 | (108) |
| English-Spanish Terms for the Medical Assistant |
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267 | (32) |
| Credits Page |
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299 | |
