| Acknowledgments |
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| Prologue: The Challenge |
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19 | (4) |
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23 | (9) |
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Can You Mentor Your Own Children? |
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Mentoring Requires Objectivity and Distance |
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Should Supervisors Mentor Subordinates? |
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32 | (13) |
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Two Years Earlier: Houston |
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Management at To Your Health |
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Morale at TYH, Lucien's Story |
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45 | (18) |
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Alicia, the Challenge of Overwork |
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Charlie's Story: Economic Problems of TYH |
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The Marketers: Charlie's Assessment |
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Notes to Mentoring File: Starting a Mentoring Relationship, The Mentoring Spirit: Charlie's List |
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63 | (17) |
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Katy, The Challenge of Interpersonal Behavior |
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Lucien's Story Continued: The History of the White Walls at TYH |
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Avoiding an Apology: The Five Meaningless Games |
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Stuart, The Challenge of Cynicism |
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Notes to Mentoring File: Mentors as Teachers |
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Mentoring through Difficult Situations |
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80 | (15) |
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Preparing for a Difficult Conversation |
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When Giving Feedback Is Going To Be Hard |
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Notes to Mentoring File: Working through Problems-When the Issue Is the Person Being Mentored, When the Person Has Problems with a Co-worker |
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Collaboration and Conflicts |
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95 | (10) |
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Generating Enthusiasm and Energy |
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105 | (13) |
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Funding the Wall Rebellion |
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Tom's Story: The Salary System's Negative Impact on Marketers |
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Tom, The Challenge of Motivation at the End of a Career |
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First Impressions of Justin |
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The Minor ``Wall Rebellion'' Continues |
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Asking the Right Questions |
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118 | (8) |
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Job Transformation: A Process |
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Notes to Mentoring File: Clarifying a Person's Thinking about Her Current Role, Transforming the Job |
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126 | (20) |
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Handling Conflict Situations |
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The Fallacy of Focusing on Feelings |
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Straight Talk with Stuart |
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Notes to Mentoring File: The Mentor as Honest and Empathetic Listener, Responding Rather Than Reacting in Conflict Situations |
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146 | (19) |
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Challenging the Status Quo |
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Getting the ``Star Treatment'' |
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Asking for a Salary Increase |
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Notes to Mentoring File: Explaining How the System Works, Three Taboos When Asking For More Money |
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Lead, Follow and Get Out of the Way |
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165 | (12) |
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Learning the Knowledge and Skills to Succeed |
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Passing Down Values and Culture |
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The ``Lead, Follow and Get Out of the Way'' Process Explained |
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Notes to Mentoring File: Process Summary, Mentoring Moments |
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Problems and Problem Solving |
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177 | (15) |
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A De-motivating Salary System |
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Being Treated with Respect |
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The Art of Being Mentored |
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192 | (13) |
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Establishing a Mentoring Relationship |
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Long Distance Relationships |
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Formal and Informal Relationships |
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Stages of a Mentoring Relationship |
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Notes to Mentoring File: Establishing a Mentoring Relationship |
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205 | (8) |
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Getting the Most from Your Relationship |
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Principles Every Mentee Should Learn |
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Notes to Mentoring File: Be Aware of Potential Pitfalls, Lucien's Principles for Mentees and Mentors |
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213 | (14) |
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The Conflict between Supervising and Mentoring |
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Notes to Mentoring File: Counseling on Personal Problems |
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227 | (9) |
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236 | (7) |
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243 | (7) |
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The Importance of Transitions |
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250 | |
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| Bibliography |
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| The Author |
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| Order Form |
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