The Black Book of Outsourcing How to Manage

The Black Book of Outsourcing is a comprehensive guide and directory for the emerging field of outsourcing, including expert advice on how to operate an outsourcing program, how to deal with the political aspects of outsourcing, and how to find a career in outsourcing. A controversial and emotional subject among business leaders and workers in the global business community, outsourcing is fast becoming one of the greatest organizational and industrial shifts in modern history. In this one-of-a-kind resource, outsourcing gurus Douglas Brown and Scott Wilson chart a course for business leaders charged with managing outsourcing initiatives and present a wealth of employment opportunities for workers who want to enter this growing field.

DOUGLAS BROWN is President and cofounder of the Outsourcing Management Institute, an outsourcing consulting firm to institutional advisors, prominent corporations, governments, and other organizations. He has served in senior operations management and executive business development positions in Fortune 500 corporations and start-up ventures alike, particularly in the healthcare and IT industries. He lives in Pinellas County, Florida, with his wife Janine and their three children.

SCOTT WILSON is cofounder of the Out-sourcing Management Institute and President of the renowned Outsourcing Career Center, the first international executive search firm serving outsourcing professionals and management exclusively. He is also an entrepreneur and a leading public speaker on outsourcing. He lives in Clearwater, Florida, with his wife Marianne and their two children.

Preface

vii

Introduction Outsourcing: Opportunities and Challenges

1

(16)

Part One HOW TO PLAN, LEAD, AND MANAGE OUTSOURCING INITIATIVES

17

(224)

Overview of the Outsourcing Process

19

(14)

Making the Decision to Outsource

33

(11)

What You Need to Know before You Start

44

(29)

Assessing Cost, Benefit, and Risk for Your Outsourcing Venture

73

(15)

Outsourcing Options

88

(23)

Selecting Your Suppliers and Vendors

111

(16)

Managing Your Outsourcing Vendors

127

(10)

Navigating Contracts and Negotiations

137

(13)

New Career Opportunities in Outsourcing Management

150

(7)

Finding Top Outsourcers: Vendor Directory

157

(76)

Avoiding Common Outsourcing Mistakes

233

(8)

Part Two THE INDISPENSABLE GUIDE TO FINDING AN OUTSOURCING CAREER

241

(56)

Strategizing for Success in the New Global Economy

243

(11)

Learning to Market Yourself in the Global Economy

254

(9)

Hot Jobs in Outsourcing

263

(14)

Finding an Offshore, Nearshore, or Bestshore Job

277

(20)

Part Three THE INDISPENSABLE GUIDE FOR OUTSOURCING ENTREPRENEURS

297

(50)

Starting Down the Entrepreneurial Path to Outsourcing

299

(9)

Capitalizing on the Outsourcing Start-Up Boom

308

(17)

Starting an Outsourcing Business

325

(22)

Glossary

347

(6)

Index

353

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The Black Book of Outsourcing How to Manage the Changes, Challenges, and Opportunities

Summary

Author Biography

Table of Contents

Supplemental Materials