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- ISBN: 9780071742269 | 0071742263
- Cover: Hardcover
- Copyright: 10/12/2010
Use ETM to harness the power of your most valuable resourceyour workforce!Building Engaged Team Performanceexplains the next wave of business improvement: Driving breakthrough gains using "the people side" of performance in productivity initiatives.Roland Cavanagh, coauthor of the bestsellingThe Six Sigma Way, and Dodd Starbird combine the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Tech Systems to help you harness the massive amounts of "people performance" that is not captured by process improvements alone.The result is a single, actionable, highly effective process the authors call Engaged Team Performance (ETM)a groundbreaking method proven to raise the results a workforce delivers alongside the traditional methods of process improvement. Cavanagh and Starbird show that ETM provides an organization with fully two-thirds of its potential improvement compared with one-third that traditional process improvements provide.Table of ContentsChapter 1. Engaged Team Performance at a Glance Chapter 2. A Brief History of Adventures in Business Improvement Chapter 3. From the Outside In: Understanding the Customer Experience Chapter 4. Individual Goals: What You Measure is What You Get Chapter 5. Is it Process or Performance? Both! Chapter 6. Changing Process: The GPS Story and the Power of Lean Six Sigma Chapter 7. Power to the People: Facilitation and the "Cycle of Change" Chapter 8. The Right Performance Metrics: Effectiveness and Efficiency Chapter 9. Team Goals Chapter 10. The Fluid Organization of the Future: Making the Transformation to ETP Chapter 11. A Few Words about Generations in the Workforce: Expectations, Rewards, and the Motivation to Excel Chapter 12. The New Age of Collaboration: New Paradigms in Organization and Competition Chapter 13. Eight Steps to Deploying Engaged Team Performance in Your Organization Chapter 14. Sustaining Team Performance Chapter 15. The Role of Leadership in Enabling ETP Chapter 16. Breakthrough: The Future of Engaged Team Performance