Business and Society Ethics and Stakeholder Management

, by Carroll, Archie B.; Buchholtz, Ann K.

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ISBN: 9780324114959 | 0324114958
Cover: Hardcover
Copyright: 3/5/2002

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Supplemental Materials

Preface

About the Authors

Part One Business, Society, and Stakeholders

(92)

The Business and Society Relationship

(26)

Business and Society

(1)

Society as the Macroenvironment

(1)

Our Pluralistic Society

(2)

Our Special-Interest Society

(1)

Business Criticism and Corporate Response

(11)

Focus of the Book

(3)

Structure of the Book

(2)

Summary

(3)

Corporate Citizenship: Social Responsibility, Responsiveness, and Performance

(38)

The Corporate Social Responsibility Concept

(12)

Arguments Against and For Corporate Social Responsibility

(3)

Corporate Social Responsiveness

(2)

Corporate Social Performance

(5)

Nonacademic Research on Corporate Social Performance

(2)

Corporate Citizenship

(2)

Social Performance and Financial Performance

(3)

Socially Conscious or Ethical Investing

(2)

Summary

(6)

The Stakeholder Approach to Business, Society, and Ethics

(26)

Origins of the Stakeholder Concept

(1)

Who Are Business's Stakeholders?

(6)

Strategic, Multifiduciary, and Synthesis Views

(1)

Three Values of the Stakeholder Model

(1)

Key Questions in Stakeholder Management

(9)

Effective Stakeholder Management

(1)

Stakeholder Management Capability

(1)

The Stakeholder Corporation

(1)

Stakeholder Power: Four Gates of Engagement

(1)

Principles of Stakeholder Management

(1)

Summary

(3)

Part Two Strategic Management for Corporate Stakeholder Performance

(68)

Strategic Management and Corporate Public Affairs

(38)

The Concept of Corporate Public Policy

(2)

Four Key Strategy Levels

(6)

The Strategic Management Process

104

(12)

Corporate Public Affairs

116

(1)

Public Affairs as a Part of Strategic Management

117

(1)

Evolution of the Corporate Public Affairs Function

117

(2)

Modern Perspectives of Corporate Public Affairs

119

(4)

Public Affairs Strategy

123

(3)

Incorporate Public Affairs Thinking into Managers' Jobs

126

(2)

Summary

128

(5)

Issues Management and Crisis Management

133

(28)

Issues Management

135

(12)

Crisis Management

147

(10)

Summary

157

(4)

Part Three Business Ethics and Management

161

(144)

Business Ethics Fundamentals

163

(40)

The Public's Opinion of Business Ethics

167

(2)

Business Ethics: What Does It Really Mean?

169

(6)

Ethics, Economics, and Law: A Venn Model

175

(1)

Four Important Ethics Questions

176

(3)

Three Models of Management Ethics

179

(10)

Making Moral Management Actionable

189

(1)

Developing Moral Judgment

190

(6)

Elements of Moral Judgment

196

(3)

Summary

199

(4)

Personal and Organizational Ethics

203

(38)

Levels at Which Ethical Issues May Be Addressed

204

(2)

Personal and Managerial Ethics

206

(13)

Managing Organizational Ethics

219

(17)

From Moral Decisions to Moral Organizations

236

(1)

Summary

237

(4)

Business Ethics and Technology

241

(28)

Technology and the Technological Environment

243

(1)

Characteristics of Technology

243

(2)

Ethics and Technology

245

(2)

Information Technology

247

(9)

Biotechnology

256

(8)

Summary

264

(5)

Ethical Issues in the Global Arena

269

(36)

The New, New World of International Business

270

(4)

MNCs and the Global Environment

274

(4)

Ethical Issues in the Global Business Environment

278

(13)

Improving Global Business Ethics

291

(9)

Summary

300

(5)

Part Four External Stakeholder Issues

305

(172)

Business, Government, and Regulation

307

(28)

A Brief History of Government's Role

309

(1)

The Roles of Government and Business

310

(2)

Interaction of Business, Government, and the Public

312

(2)

Government's Nonregulatory Influence on Business

314

(5)

Government's Regulatory Influences on Business

319

(9)

Deregulation

328

(3)

Summary

331

(4)

Business's Influence on Government and Public Policy

335

(20)

Corporate Political Participation

336

(7)

Coalition Building

343

(1)

Political Action Committees

344

(7)

Summary

351

(4)

Consumer Stakeholders: Information Issues and Responses

355

(28)

The Paradox of the Customer Revolution

356

(1)

The Consumer Movement

357

(3)

Product Information Issues

360

(14)

The Federal Trade Commission

374

(3)

Self-Regulation in Advertising

377

(2)

Summary

379

(4)

Consumer Stakeholders: Product and Service Issues

383

(24)

Two Central Issues: Quality and Safety

384

(8)

Consumer Product Safety Commission

392

(3)

Food and Drug Administration

395

(2)

Business's Response to Consumer Stakeholders

397

(6)

Summary

403

(4)

The Natural Environment as Stakeholder

407

(34)

A Brief Introduction to the Natural Environment

408

(1)

The Impact of Business upon the Natural Environment

409

(1)

Natural Environment Issues

410

(8)

Responsibility for Environmental Issues

418

(3)

The Role of Governments in Environmental Issues

421

(5)

Other Environmental Stakeholders

426

(3)

Business Environmentalism

429

(7)

The Future of Business: Greening and/or Growing?

436

(1)

Summary

437

(4)

Business and Community Stakeholders

441

(36)

Community Involvement

442

(9)

Corporate Philanthropy or Business Giving

451

(13)

Business and Plant Closings

464

(7)

Summary

471

(6)

Part Five Internal Stakeholder Issues

477

(114)

Employee Stakeholders and Workplace Issues

479

(28)

The New Social Contract

480

(3)

The Employee Rights Movement

483

(3)

The Right Not to Be Fired Without Cause

486

(3)

The Right to Due Process and Fair Treatment

489

(4)

Freedom of Speech in the Workplace

493

(9)

Summary

502

(5)

Employee Stakeholders: Privacy, Safety, and Health

507

(28)

Right to Privacy in the Workplace

508

(10)

Workplace Safety

518

(6)

The Right to Health in the Workplace

524

(6)

Summary

530

(5)

Employment Discrimination and Affirmative Action

535

(32)

The Civil Rights Movement and Minority Progress

536

(3)

Federal Laws Prohibiting Discrimination

539

(7)

Expanded Meanings of Discrimination

546

(1)

Issues in Employment Discrimination

547

(10)

Affirmative Action in the Workplace

557

(6)

Summary

563

(4)

Owner Stakeholders and Corporate Governance

567

(24)

Legitimacy and Corporate Governance

568

(10)

Improving Corporate Governance

578

(8)

Summary

586

(5)

Cases

591

(90)

The Main Street Merchant of Doom

593

(7)

The Body Shop International PLC (1991)

600

(3)

The Body Shop International PLC (1993)

603

(1)

The Body Shop International PLC (1995)

604

(5)

The Body Shop International PLC (1998-2001)

609

(3)

Facing a Fire

612

(1)

Social Reform or Self-Interest?

613

(1)

The Case of the Killer Phrases (A)

614

(3)

To Hire or Not to Hire

617

(1)

The Low Bidder

617

(1)

Phantom Expenses

618

(1)

Family Business

619

(1)

Just Between Friends? P2P Vs.IP

620

(1)

This Little Piggy: Should the Xeno-Pig Make It to Market?

621

(2)

Toxic Tacos? The Case of Genetically Modified Foods

623

(2)

Something's Rotten in Hondo

625

(1)

Multitype Corporation: Doing Business in the Caribbean

626

(2)

Nike Inc.

628

(7)

AndroFit

635

(2)

Telephone Deregulation: The Pricing Controversy

637

(1)

The CALA Report: Lobbying Ethics

638

(1)

DTC: The Pill-Pushing Debate

639

(1)

Pizza Redlining---Employee Safety or Discrimination?

640

(3)

Firestone and Ford: The Tire Tread Separation Tragedy

643

(6)

Societal Impacts of Marketing

649

(1)

The Coffee Spill Heard 'Round the World

650

(3)

The Hudson River Cleanup and GE

653

(4)

Safety? What Safety?

657

(1)

Little Enough or Too Much?

658

(1)

Employment-at-Will?

659

(1)

The Case of the Fired Waitress

660

(1)

A Moral Dilemma: Head Versus Heart

661

(1)

Personal Opinion and the Federal Government

662

(3)

Early Retirement: Reward for Whom?

665

(1)

Propmore Corporation

666

(5)

Greenway Environmental Technologies

671

(2)

Cracker Barrel Old Country Stores

673

(2)

The Betaseron® Decision (A)

675

(2)

The Case of Assistant Manager Doug

677

(1)

The Case of Judy

678

(1)

A Bitter Pill

678

(3)

Online Resources and Tools

681

(6)

Name Index

687

(4)

Subject Index

691

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Business and Society Ethics and Stakeholder Management

Table of Contents

Supplemental Materials