Case Management in Social Work

, by Ballew, Julius R.; Mink, George

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ISBN: 9780398066604 | 0398066604
Cover: Paperback
Copyright: 2/1/1997

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Supplemental Materials

Preface

What will this book do for you?

Overview

(33)

What is Case Management?

(1)

Case Management Functions

(3)

The Rapidly Evolving Nature of Case Management

(3)

Roots in Social Work

(1)

What Kinds of People Need Case Management?

(1)

The Role of the Case Manager

(1)

What is Special About Case Management?

(1)

Overview of the Model

(3)

Stages of Case Management

(12)

Engagement

(1)

Assessment

(3)

Planning

(6)

Accessing Resources

(1)

Coordination

(1)

Disengagement

(1)

Continuous Activities in the Case Management Sequence

(2)

Basic Themes Operating Throughout the Sequence

(2)

Strengths Perspective

(1)

Mutual Decision-Making

(1)

Professional Skills and Knowledge

(1)

Clinical Elements of Case Management

(1)

Cultural Competence

(1)

Goal-Focused Planning

(1)

Case Management Settings

(3)

Summary

(1)

Engaging

(26)

Engagement in Case Management

(2)

Clarifying Expectations and Unrealistic Expectations

(1)

Interviewing Techniques

(14)

Interview Content

(5)

How to Build Trust

(3)

Handling Negative Feelings

(1)

Clarification of Expectations

(4)

The Service Agreement

(7)

Summary

(1)

Notes

(1)

Assessing Resources

(39)

Resource Assessment

(1)

Assessment in Case Management

(2)

The Importance of the Relationship Between Individuals and Their Environment

(1)

Types of Resources

(8)

Ecological Perspective on Resources

(3)

Case Manager's Role in Relation to Resources

(2)

Interviewing About Resources

(8)

Using Natural Helpers

(2)

Ecological Mapping

(8)

Resource Files

(1)

Summary

(2)

Notes

100

(1)

Assessing Barriers

101

(28)

What Are Barriers?

101

(1)

Case Manager's Role

102

(2)

Types of Barriers

104

(2)

External Barriers

105

(1)

Internal Barriers

105

(1)

Inherent Incapacities

105

(1)

When to Assess Barriers

106

(13)

Identifying External Barriers

107

(2)

Identifying Internal Barriers

109

(8)

Identifying Inherent Incapacity Barriers

117

(2)

Dealing with Inherent Incapacity Barriers

119

(9)

Summary

128

(1)

Goal Planning

129

(31)

What is Planning?

129

(1)

Using Planning in the Case Management Process

130

(1)

Common Planning Problems

131

(3)

Resistance to Planning

134

(1)

Using the Planning Process

134

(22)

Mutual Formulation of Goals

135

(4)

Setting Priorities

139

(2)

Generating Strategies

141

(3)

Choosing Among the Strategies Force Field Analysis

144

(3)

Implementation

147

(9)

Goal Attainment Scaling

156

(2)

Summary

158

(1)

Notes

159

(1)

Accessing External Resources

160

(29)

Exchanges Between People and Their Environment

160

(1)

Improving and Maintaining Balanced Transactions Between the Client and Their Environment

160

(4)

Case Manager Roles for Effective Accessing of Resources

164

(23)

Connecting Methods

165

(1)

Connecting Activities with Clients

166

(2)

Connecting Activities with Providers

168

(5)

Negotiation

173

(6)

Advocacy

179

(8)

Summary

187

(1)

Notes

188

(1)

Accessing Internal Resources

189

(35)

How to Avoid Getting Lost

190

(1)

Why People Change

191

(1)

The Case Manager as Counselor

192

(2)

Emphasize Strengths Not Weaknesses

194

(1)

What is an Internal Resource

194

(28)

Make the Internal Barriers Explicit

201

(5)

Identify an Internal Resource

206

(3)

Develop a Set of Experiences that Will Mobilize the Internal Resource

209

(5)

Develop a Set of Tasks

214

(4)

Interpret the Results

218

(4)

Summary

222

(2)

Coordination

224

(33)

Definition of Coordination

224

(2)

The Role of the Case Manager in Coordination

226

(1)

Confidentiality

227

(1)

Client Contracting

228

(6)

Task Implementation Sequence

234

(2)

Contracting with Other Providers

236

(1)

Monitoring

237

(2)

Supporting the Client

239

(3)

Facilitating the Work of Other Helpers

242

(2)

Working with Natural Helpers

244

(2)

The Case Conference

246

(5)

Caseload Monitoring

251

(2)

Summary

253

(3)

Notes

256

(1)

Disengaging

257

(17)

Evaluation Issues

257

(1)

Disengagement Issues

258

(2)

Evaluation

260

(6)

Purpose and Uses of Evaluation

260

(1)

Levels of Evaluation

261

(1)

Using Goals in Evaluation

262

(4)

Disengagement

266

(8)

Reasons for Disengagement

267

(3)

Readiness for Disengagement

270

(1)

Completing Disengagement

271

(2)

Summary

273

(1)

Providing Agency Support

274

(29)

The Need for Organizational Support

274

(2)

General Organizational Supports

276

(5)

Administrative Supports

276

(2)

Supervisory Supports

278

(3)

Organizational Support at Each Stage of Case Management

281

(9)

Engagement

281

(1)

Assessing

282

(2)

Goal Planning

284

(1)

Accessing External Resources

285

(2)

Accessing Internal Resources

287

(1)

Coordination and Maintenance

287

(2)

Disengagement

289

(1)

A Checklist for Organizational Supports

290

(7)

General Agency Supports

291

(1)

Supervisory Supports

292

(1)

Organizational Support for Each Stage

293

(4)

Some New Directions for Case Management Collaborating with Agencies and Communities

297

(6)

An Integrated Community Model Incorporating Case Management

298

(5)

Bibliography

303

(6)

Index

309

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Case Management in Social Work

Table of Contents

Supplemental Materials