Case Studies for Organizational Communication

Case studies offer students the opportunity to explore critical incidents and develop effective strategies for resolution. Featuring the exclusive, real-life case studies of top communication scholars, Case Studies for Organizational Communication: Understanding Communication Processes, Third Edition, employs a unique applied approach that allows students to use their knowledge of organizational communication to analyze typical organizational problems. Edited by Joann Keyton and Pamela Shockley-Zalabak, the book includes a variety of open-ended cases that encourage lively classroom discussions. This format also provides instructors with greater flexibility in connecting case assignments to their primary text. Now in its third edition, the book is enhanced by an updated companion website (www.oup.com/us/keytonshockley) featuring instructor resources and case studies from previous editions. Two new sections--"Organizations and Their Stakeholders" and "Organizational Crisis"--and twenty-one new readings address a variety of issues, including organizational technology, teamwork and group processes, decision-making and problem-solving, and diversity. A flexible supplement covering a broad range of contexts and situations, Case Studies for Organizational Communication, Third Edition, is an essential resource for helping students devise successful communication strategies.

Joann Keyton is Professor of Communication at North Carolina State University.
Pamela Shockley-Zalabak is Professor of Communication and Chancellor at the University of Colorado at Colorado Springs.

Web Cases	p. xv
Preface: The Case Study Method as a Pedagogical Technique	p. xix
Student Introduction: Using Cases to Learn About Organizational Communication	p. 1
Practice Case: The Sale Joann Keyton	p. 5
Organizational Culture	p. 11
How Do You Get Anything Done Around Here?	p. 13
Communicating and Leading Change in Organizations	p. 20
Managing a Merger	p. 26
Merged, Incompatible IT Cultures	p. 33
Your Attitude Determines Your Altitude	p. 38
Growing Pains	p. 46
How Dare He Try to Manage Our Talk	p. 53
Organizational Technology	p. 57
Caught Online	p. 59
The Difficulties of Virtual Leaders	p. 67
Knowledge Is Power	p. 73
The Emails in the Clinic Initial Services Department	p. 78
Finding a Home for Communications Technologies	p. 83
Teamwork and Group Processes	p. 89
Reorganizing Human Resources at ASP Software	p. 91
Teaming Up for Change	p. 98
Lessons Learned	p. 109
Taking Charge	p. 115
Decision Making and Problem Solving	p. 121
How Much Does Passion Count?	p. 123
Permission to Walk	p. 132
For the Good of Many	p. 141
A Matter of Perspective	p. 150
The Expert Facilitator	p. 158
Corporate Social Responsibility Versus Greenwashing	p. 164
The Individual and The Organization	p. 171
Bob's Dilemma	p. 173
Working Without Papers	p. 179
Corporate Counseling	p. 187
Managing Multiple Roles	p. 197
No Laughing Matter	p. 209
Not on My Sabbath	p. 217
The Aggrieved Mediator	p. 222
An Officer First and a Nurse Second	p. 227
Finding the Right Associate	p. 234
Conflict Around Performance Review	p. 243
There's a New Sheriff in Town	p. 246
Resisting Disability Epithets	p. 253
Organizational Diversity	p. 259
Where Does It Hurt?	p. 261
A Case of Mistreatment at Work?	p. 270
The Penis People	p. 278
Navigating the Limits of a Smile	p. 282
Putting My Best Foot Forward	p. 293
Berating the Bow	p. 300
Islamophobia at Work	p. 305
Organizations and Their Stakeholders	p. 315
Inviting Public Input	p. 317
Give Me Information or I Will Blog	p. 324
Community Civility	p. 332
The Sago Mine Disaster	p. 338
Organizational Crisis	p. 341
More Questions Than Answers	p. 343
Ethics in Big Pharma	p. 350
Forced Collaboration	p. 357
About The Editors	p. 367
About The Contributors	p. 368
Detailed Case Content Index	p. 371
Table of Contents provided by Ingram. All Rights Reserved.

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Case Studies for Organizational Communication Understanding Communication Processes

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