Cases in Health Care Management

From the authors of the bestselling Introduction to Health Care Management, comes this compendium of 100 case studies that illustrate the challenges related to managing the health care services. Segmented by topic and setting, these cases span the full spectrum of issues that can arise in a variety of health care services settings. Undergraduate students in healthcare management, nursing, public administration, public health, gerontology, and allied health programs will find the writing to be lively and engaging. In addition, students in graduate programs in discipline-specific areas, such as business administration, law, medicine, nursing, pharmacy, occupational therapy, public administration, and public health will find the materials theory-based and thought provoking examples of real world scenarios.Along with lively writing style and the use of fiction techniques to engage the student in the cases, this book offers the following features: One hundred new cutting-edge cases written by experts in the field; Identification of primary and secondary settings for cases; Discussion questions for each case; Additional resources for students with each case; Teaching/learning methods such as role play; A case study guide, with rubrics for evaluation of student performance.

Foreword
Preface
Acknowledgements
A HeadAbout the Editors
A HeadContributors
PartI Leadership
Chapter1 Case of the Reluctant Associate
Chapter2 Changing Physician Credentialing
Chapter3 The New Manager Needs a Coach
Chapter4 Why Won't She Just Retire?
Chapter5 No Plan in Sight? Succession Planning in a Small Rural Hospital
Chapter6 From Nothing to Something - Defining Governance and Infrastructure in a Small Medical Practice
Chapter7 Practicing Organizational Culture Without a Leader
Chapter8 Governing Board vs. Management
Chapter9 Transitioning to a New Leader
PartII Management
Chapter10 The Toxic Leader
Chapter11 Inappropriate Client Behavior
Chapter12 A Lottery for Employee Attendance
Chapter13 Disorder in the House
Chapter14 Managing Health Care Professionals: Mini-Case Studies with Role Play
Chapter15 Take a Number
Chapter16 The Write Candidate
Chapter17 The Price of Hubris
Chapter18 Isn't it Great - My Boss Got Promoted and I Got His Job?
Chapter19 Strategies for Dealing with Health Care Reform
Chapter20 What Can I Do? My Boss is a Bully!
Chapter21 Whose Decision is it About Which Positions Are Filled?
Chapter22 Changing Patient Behavior: When Obesity is a Death Sentence
PartIII Quality/Patient Safety
Chapter23 Dialysis Access
Chapter24 Medication Error
Chapter25 Resistance to Operative Site Marking
Chapter26 Surgical Need or Greed?
Chapter27 Surgical Site Infection
Chapter28 Who's That Guy?
Chapter29 Wrong Site Surgery
Chapter30 Blood Borne Incident in an STI Clinic
PartIV Finance
Chapter31 Ghost Posting in the OR
Chapter32 Heck No, I Won't Go! I'm Not Covering for Free!
Chapter33 Improving Block Time Utilization to Increase OR Efficiency
Chapter34 Issues with Standardization of Products
Chapter35 Perverse Incentives: Reimbursement and Bilateral Surgery
Chapter36 The Electronic Medical Record: Efficient Medical Care or Disaster in the Making
Chapter37 To Robot or Not?
Chapter38 The Debt Collector in the ER
Chapter39 The Patient Transportation Department Dilemma
Chapter40 Economic Scarcity and Medicaid
Chapter41 Can Our Company Add a Wellness Benefit?
Chapter42 Outsourcing Medical Care
Chapter43 Small Business and Health Insurance
Chapter44 Dr. Dave's Depreciating Dental Drill
PartV Health Care Professionals/Human Resources
Chapter45 Nurse Bullying: Unprofessional Conduct
Chapter46 Sleeping on the Job: A Managerial Challenge
Chapter47 How Dare You Testify?
Chapter48 Sleeping on the Job in the OR
Chapter49 Inappropriate Social Networking?
Chapter50 An Affair at Work
Chapter51 Another California Wildfire
Chapter52 Back to School
Chapter53 Is Whispering Willows Nursing Home Prepared for a Disaster?
Chapter54 Super Natural Medical Center's Staffing Crisis
Chapter55 The Lesser of Evils
Chapter56 What Did You Say?
Chapter57 Dealing With the Bipolar Employee
Chapter58 What Should I Do About Freddie?
Chapter59 The Foibles of Communication
Chapter60 The Dream Job Interview
PartVI Health Disparities/Cultural Competence
Chapter61 Mini-Cases for Diversity
Chapter62 Mrs. Kravitz and Her Cats
Chapter63 Pray with Me
Chapter64 Birds on a Wire
Chapter65 Father Time: A Case of Division Amongst Generations
Chapter66 See Me, Hear Me: The Case of the Disempowered Older Adult
Chapter67 Diversity in the Health Care Workforce
Chapter68 Competition Across the Border
Chapter69 Engaging with the Community and Developing Cultural Competence
Chapter70 Hispanic Community Feels Excluded from Hiring Process
Chapter71 Difficult Family Decisions in the End of Life
Chapter72 A Community-Based Health Care Clinic Takes on the Complicated Issue of Abuse
PartVII Ethics/Law/Conflict of Interest
Chapter73 Conflict of Interest
Chapter74 Ethical Issues Over DNR Orders
Chapter75 How Dare You Bring Your Girlfriend to Visit Mom?
Chapter76 Saline Splash
Chapter77 The Gift Catalog
Chapter78 Unapproved Treatment: Honey on the Wound
Chapter79 When Lunch is More Than a Meal
Chapter80 No Good Deed Goes Unpunished
Chapter81 Saint or Fake?
Chapter82 When "Yes" Means "No"
Chapter83 Emergency Divert Status
PartVIII Crossing the Line/Fraud
Chapter84 Doctor on Doctor Assault and Battery
Chapter85 Inappropriate Touching in the OR
Chapter86 Stents in the Cardiac Cath Lab
Chapter87 The Case of the Dishonest Employee
Chapter88 The Case of the Fake PA
Chapter89 The Case of the Snoopy PA
Chapter90 Who Stole the X-Rays?
Chapter91 Angel of Death
Chapter92 Dirty Employees or Bioterrorism?
Chapter93 He Said, She Said
Chapter94 Dr. X and the Disappearing Clinical Trials Money
Chapter95 Murder for Hire
Chapter96 The Case of the Cooked Books
Chapter97 The PA and the Phony Data
Chapter98 The Unregistered Sex Offender
Chapter99 Dr. Jim's Wife Disappears
Chapter100 Get That Video of Joey Jock
Chapter101 Social Networks and Medicine