Cases on Information Technology And Business

"This book presents a wide range of issues and challenges related to business process reengineering technologies and systems through the use of case studies"--Provided by publisher.

A cases of an IT-enabled organizational change intervention : the missing pieces	p. 1
The selection of the IT platform : enterprise system implementation in the NZ health board	p. 21
Workflow-supported invoice management : the case of a system implementation at a German media company	p. 33
Business reengineering at a large government agency	p. 51
ERP selection at AmBuildPro	p. 78
An Internet-based workflow system : the case of Lawrence livermore national laboratories' zephyr project	p. 88
Building automation into existing business processes	p. 104
Information systems redesign in a state social services agency : a case study	p. 122
Reengineering the selling process in a showroom	p. 138
Business process reengineering for the use of distance learning at Bell Canada	p. 155
Everyone's watching : the remarkably public reorganization of the Navada department of motor vehicles	p. 173
A comprehensive process improvement methodology : experiences at caterpillar's Mossville Engine Center (MEC)	p. 192
Reinventing business processes through automation : a case study	p. 207
The dilemma of dairy farm group between redesigning of business processes and rebuilding of management information systems	p. 221
Heineken USA : reengineering distribution with HOPS	p. 241
Identifying business for, and challenges to, electronic supply chain management : a case study in a small business in North-West Tasmania	p. 251
Incentives and knowledge mismatch : the deemed failure of a BPR project in a large banking organisation	p. 267
Business process redesign in travel management in an SAPR/3 upgrade project : a case study	p. 289
Implementation failure of an integrated software package : a case study from the Far East	p. 302
The managerial challenges in the transformation of the Danish geodata sector	p. 317
The clinical information system : a case of misleading design decisions	p. 338
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Cases on Information Technology And Business Process Reengineering

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