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- ISBN: 9781609714246 | 1609714245
- Cover: Paperback
- Copyright: 8/1/2010
CMQ/OE Exam Secrets helps you ace the Certified Manager of Quality/Organizational Excellence Exam, without weeks and months of endless studying. Our comprehensive CMQ/OE Exam Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. CMQ/OE Exam Secrets includes: The 5 Secret Keys to CMQ/OE Exam Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid Fact Traps, Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Comprehensive sections including: Testing Tips, Why Certify?, Key Thinkers and Management Tools, Dr. Kaoru Ishikawa, Dr. Joseph Juran, Crosby, Deming, Affinity Diagram, Brainstorming, Prioritization Matrix, Gantt charts, Delphi Technique, Other Tools, Validity, Reliability, Quality Management Principles, Organizational Effectiveness, Quality Function Deployment, Introduction to Strategic Management, SWOT, Importance of mission, Criticisms of formal planning systems, What does the external environment consist of?, Plan-Do-Check-Act, Walter Shewhart, Workforce Planning, Getting Started by Building Support, Introduction to Project Management, The Big Picture, Ethics, Organizational Structure, and much more...