Chapter 1: The Exceptional Manager: What You Do, How You Do It
Chapter 2: Management Theory: Essential Background for the Successful Manager
Part 2: the Environment of Management
Chapter 3: The Manager’s Changing Work Environment & Ethical Responsibilities: Doing the Right Thing
Chapter 4: Global Management: Managing Across Borders
Part 3: Planning
Chapter 5: Planning: The Foundation of Successful Management
Chapter 6: Strategic Management: How Exceptional Managers Realize a Grand Design
Chapter 7: Individual & Group Decision Making: How Managers Make Things Happen
Part 4: Organizing
Chapter 8: Organizational Culture, Structure, & Design: Building Blocks of the Organization
Chapter 9: Human Resource Management: Getting the Right People for Managerial Success
Chapter 10: Organizational Change & Innovation: Lifelong Challenges for the Exceptional Manager
Part 5: Leading
Chapter 11: Managing Individual Differences & Behavior: Supervising People as People
Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace
Chapter 13: Groups & Teams: Increasing Cooperating, Reducing Conflict
Chapter 14: Power, Influence, & Leadership: From Becoming a Manager to Becoming a Leader
Chapter 15: Interpersonal & Organizational Communication: Mastering the Exchange of Information
Part 6: Controlling
Chapter 16: Control & Quality Control Improvement: Techniques for Enhancing Organizational Effectiveness
Appendix:
The Project Planner's Toolkit: Flowcharts, Gantt Charts, & Break-Even Analysis3>
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