Communicating Globally : Intercultural Communication and International Business

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ISBN: 9781412913171 | 1412913179
Cover: Paperback
Copyright: 2/13/2007

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Communicating Globally: Intercultural Communication and International Business uniquely integrates the theory and skills of intercultural communication with the practices of multinational organizations and international business. Authors Wallace V. Schmidt, Roger N. Conaway, Susan S. Easton, and William J. Wardrope provide students with a cultural general awareness of diverse world views, valuable insights on understanding and overcoming cultural differences, and a clear path to international business success.

Preface	p. xi
Key Concepts	p. 1
The Concept of International Business and a Global Marketplace	p. 3
Why Study Global Communication and International Business	p. 4
International Business, Globalism, and the Nature of Global Communication	p. 6
Political Issues and Globalization	p. 9
Economic Issues and Globalization	p. 11
Technological Issues and Globalization	p. 15
Training Challenges of a Complex Intercultural World for International Business	p. 16
Summary	p. 18
The Concept of Intercultural Communication and the Cosmopolitan Leader	p. 19
Defining Culture and Cultural Patterns	p. 20
Culture and Related Terms
Levels of Culture
Approaches to Culture
The Interface of International Business, Culture, and Communication	p. 31
Intercultural Communication and Related Terms
Situating Intercultural Communication
Coordinated Management of Meaning
Barriers to Intercultural Communication
Stereotypes
Cosmopolitan Leadership and an Emerging World Culture	p. 37
Cosmopolitan Communicators and Cosmopolitan Communication
Cosmopolitan Leaders and an Emerging World Culture
Summary	p. 39
The Concept of Cultural Synergy and the Global Organization	p. 41
The Emerging Global Landscape	p. 42
The Reconfigurable Organization and Globalism	p. 42
Corporate Cultural Models and Critical Cultural Factors	p. 45
Globalism and Cultural Synergy	p. 48
Synergy Defined
Systems Theory, Complexity Science, and the Nature of Synergy
Synergy and Cross-Cultural Communication Competence
The Virtual Organization, Cultural Synergy, and the Global Marketplace	p. 53
Defining Virtual Organizations and Work Groups
Global Organizations, Teams, and the Nature of Virtual Communication
Challenges to Working in Virtual Organizations
Virtual Freedom and Technology-Mediated Communication
Summary	p. 59
Developing New Skills and Intercultural Competencies	p. 61
Cultural Contact and Interfacing With Others	p. 63
Relational Dialectics and Cultural Contact	p. 63
Adaptation and Building Intercultural Relationships	p. 67
Adaptation and Acculturation
Building Intercultural Relationships
Accommodating Culture Shock
Intercultural Effectiveness and Cross-Cultural Competencies	p. 72
An Expatriate's Journal: A Three-Year Sojourn in Singapore	p. 75
Summary	p. 84
The Nature of Language and Nonverbal Communication	p. 85
Characteristics of Language	p. 87
Language Is Symbolic
Language Is Abstract
Language Shapes Perception
Language Is a Contextual Code
Language Is Rule Based
Language Is Functional
Nonverbal Communication	p. 94
Functions of Nonverbal Message
Dimensions of Nonverbal Behavior
Summary	p. 100
Intercultural Communication and Conflict Management	p. 103
Defining Intercultural Conflict	p. 103
Phases of Intercultural Conflict	p. 106
Characteristics of Intercultural Conflict	p. 107
Face-Negotiation
Conflict Styles
Conflict-Handling Strategies
Steps in Constructive Intercultural Conflict Management	p. 112
Conflict Negotiation, Mediation, and Arbitration	p. 115
Summary	p. 118
Intercultural Communication and the New World of Business	p. 121
Cosmopolitan Leadership, Teams, and the Global Workforce	p. 123
Cosmopolitan Leadership and Leadership Competencies	p. 123
Leadership Challenges
Leadership Competencies
Professional Development Strategies for Building Cosmopolitan Leadership Competencies
Cosmopolitan Leadership and Global Teams	p. 128
Global Teams
Global Team Challenges
Global Team Strategies for Increasing Effectiveness
Decision-Making, Problem-Solving, and the Global Teams	p. 136
Decision-Making and Problem-Solving
Trust and Team Problem-Solving
The Global Workforce and Technology	p. 140
Summary	p. 141
Disturbing the Equilibrium and Creating Planned Change	p. 143
Chaos, Change, and Innovation	p. 144
Strategies for Innovation and Change: Theoretical Frameworks	p. 146
Lewin's Change Model
Social-Technical-Administrative Systems Integration Model
Formula for Change
Deliberate, Emergent, and Improvisational Change
Communicating About Changes	p. 152
Communication Strategies
Leadership's Role
Cross-Cultural Considerations for Implementing Change	p. 156
Taking the Long View: Seeing the Future	p. 159
Summary	p. 160
Entering the Global Marketplace and World Bazaar	p. 161
Doing Business in North America	p. 163
Geography and Demographics	p. 164
Case Study: The Growing Latin American Population	p. 165
Cultural Themes and Patterns	p. 166
Social, Economic, and Political Factors	p. 169
Case Study: The Cost of Terrorism	p. 171
Business Conduct and Characteristics	p. 174
Emerging Trends	p. 175
Summary	p. 176
Resource Guide	p. 177
Doing Business in Latin America and the Caribbean	p. 179
Geography and Demographics	p. 180
Cultural Themes and Patterns	p. 181
Social, Economic, and Political Factors	p. 186
Trade and Economic Integration	p. 188
Case Study: The Mexican Peso Crisis	p. 190
Business Conduct and Characteristics	p. 194
Titles
Attire
Time
Conversational Taboos
Business Meetings and Decision-Making
Greetings, Business Etiquette, and Courtesies
Emerging Trends	p. 196
Summary	p. 197
Resource Guide	p. 198
Doing Business in East Asia and the Pacific Rim	p. 201
Geography and Demographics	p. 202
Cultural Themes and Patterns	p. 204
Case Study: How Cultural Factors Contributed to the 1997 Asian Economic Crisis	p. 206
Collectivism
Authoritarianism
Power Distance
Social, Economic, and Political Factors	p. 209
Business Conduct and Characteristics	p. 212
Case Study: The Sino-Japanese Struggle-Who Will Trump Asia?	p. 214
Summary	p. 217
Resource Guide	p. 217
Doing Business in Europe	p. 221
Geography and Demographics	p. 222
Social, Economic, and Political Factors	p. 223
Trade and Economic Integration	p. 224
The European Union and the Euro	p. 225
Case Study: The Russian Federation	p. 226
Business Conduct and Characteristics	p. 227
Languages
Hofstede's Cultural Dimensions
Religious Influence
Work Hours and Business Attire
Eating
Communication
Emerging Trends	p. 233
Summary	p. 234
Resource Guide	p. 235
Doing Business in Africa and the Middle East	p. 237
Geography and Demographics	p. 238
Cultural Themes and Patterns	p. 241
Culture, Language, and Religion	p. 241
Social, Economic, and Political Factors	p. 244
Importance of Family and Relationship
Role of Women
Challenge of HIV/AIDS
Governmental Regulations
Widespread Corruption
Weak Infrastructure
Political Unrest
Business Conduct and Characteristics	p. 250
Appropriate Dress
Work Week
A Time
Business Meetings and Decision-Making
Greetings, Business Etiquette, and Courtesies
Emerging Trends	p. 254
Political Reform
Technological Expansion
Summary	p. 256
Resource Guide	p. 257
Epilogue: Breaking Free and the Road Ahead	p. 259
Trends Shaping the Global Marketplace	p. 259
Work Habits for the Global Marketplace	p. 262
References	p. 265
Index	p. 305
About the Authors	p. 317
Table of Contents provided by Ingram. All Rights Reserved.

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Communicating Globally : Intercultural Communication and International Business

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