Communicating at Work

In today's competitive workplace, your ability to communicate is your most important business skill.This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead.Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done,Communicating at Workcan help you be more effective, get more of what you want out of work, and improve your chances for success.

Tony Alessandra, Ph.D., CPAE Recognized by Meetings & Conventions Magazine as "one of America's most electrifying speakers," Tony's natural wit combined with his knowledge, experience, and education has captivated audiences in over 1000 keynote speeches worldwide. His clients include Fortune 500 giants, smaller companies, and professional associations. Relationship Strategies, Customer Service, and Collaborative Selling are his most often requested idea-packed topics.

While working his way through college as a salesman, Tony earned his B.B.A. (Notre Dame), M.B.A. (U. of Conn.), and Ph.D. (Georgia State U., in 1976). He taught marketing and sales at the university level for eight years before becoming a full-time professional speaker in 1979. Since then, Tony has authored 10 books, including Non-Manipulative Selling, The Art of Managing People, Publish & Flourish, and People Smart. His expertise is also featured in several award-winning audio and video training programs, including The Power of Listening film.

Tony lives in La Jolla, California, with his wife, Sue, and their four children.

To reach Tony, contact:

Alessandra & Associates, P.O. Box 2767, La Jolla, CA. 92038. (800) 222-4383 or FAX (619) 459-0435.

Contents

Introduction

Part I: Interpersonal Communication
1. Future Perfect Communication
2. Personal Communication Styles
3. The Four Styles
4. Communicating with the Four Styles

Part II: Verbal Communication
5. Active Listening
6. The Art of Asking Questions
7. Making Sure with Feedback
8. Conflict Resolution

Part III: Nonverbal Communication
9. Projecting a Powerful Image
10. The Power of Nonverbal Communication
11. It's How You Say It
12. Communicating Through Spatial Arrangements
13. How Your Use of Time Talks

Part IV: Group Communication
14. Presentation Power
15. Meeting Magic
16. Conducting Powerful Meetings

Part V: Written Communication
17. Putting Yourself Ahead of the Pack
18. It's a Matter of Style
Wrap Up: Putting It All Together
Bibliography
Index

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Communicating at Work

Summary

Author Biography

Table of Contents

Supplemental Materials