Communication in the Age of Suspicion Trust

This book explores relationships between trust and various media genres and forms from the end of World War I to the present day.

VIAN BAKIR is Senior Lecturer in Media, Culture and Communication, Cardiff School of Creative and Cultural Industries, University of Glamorgan, UK. She has published in the fields of environmental risk communication, policy-agenda-setting, dataveillance and ethics, grounded theory and cultural strategy, and European identity and the media.

DAVID M BARLOW is Senior Lecturer in Media, Culture and Communication and directs the Centre for Media and Culture in Small Nations at the University of Glamorgan, UK. He is an Honorary Visiting Research Fellow in the School of Critical Enquiry at La Trobe University, and has published widely on community communication and on media in Wales.

List of Figures	p. x
List of Tables	p. xi
Acknowledgements	p. xii
Notes on Contributors	p. xiii
Communication in the Age of Suspicion	p. 1
The Age of Suspicion	p. 3
The decline in trust - An issue of societal concern	p. 3
Overview of book's structure	p. 6
Notes	p. 8
Exploring Relationships between Trust Studies and Media Studies	p. 9
Trust studies - The growth of a field	p. 9
What is trust?	p. 10
What does trust do?	p. 11
The emergence of trust studies in media studies?	p. 17
Conclusion	p. 21
Notes	p. 22
Media and Erosion of Trust	p. 25
Origins of the Problem of Trust: Propaganda during the First World War	p. 27
Propaganda during the First World War	p. 28
Implications for trust	p. 33
Notes	p. 38
The Erosion of Trust in Australian Public Life	p. 39
Media rhetoric and practice	p. 41
Political public relations and the advantages of political incumbency	p. 43
The Palmer Report	p. 44
Accountability and responsibility	p. 48
Notes	p. 50
Manufacturing Authenticity in a Small Nation: The Case of Independent Local Radio in Wales	p. 51
False promises	p. 52
Slippery regulation	p. 54
Tuning for consumption	p. 57
Local no more	p. 59
Conclusion	p. 61
Notes	p. 62
Terrorism and the Microdynamics of Trust	p. 64
Fear and protection	p. 64
The media discourse of terrorism	p. 68
Trust and discourses of terrorism	p. 72
Notes	p. 74
Risk, Advice and Trust: How Service Journalism Fails Its Audience	p. 75
Food scares and social rationality	p. 76
Service journalism	p. 77
Food scares as service journalism	p. 78
Risk, trust and public journalism	p. 83
Conclusion	p. 85
Notes	p. 86
'Trust Me, I'm a Doctor': MMR and the Politics of Suspicion	p. 88
The MMR narrative	p. 88
MMR accounts: Three ideal types	p. 91
No news is good news: The role of the media	p. 95
Suspicious minds	p. 97
Conclusion: Beyond reasonable doubt	p. 99
Notes	p. 101
New Media Enterprise in the Age of Suspicion	p. 102
The Internet: Network of networks or virtual supply chain?	p. 103
A life in music	p. 105
Conclusion	p. 112
Notes	p. 113
Trust, Data-Mining and Instantaneity: The Creation of the Online Accountable Consumer	p. 114
Social ontology: Trust and its relationship to technology	p. 115
Dataveillance and theoretical implications for trust of CRM strategies	p. 118
Real-time feedback and the commercial environment of instantaneity	p. 121
Conclusion	p. 123
Notes	p. 123
Media and Building Trust	p. 125
Risk Communication, Television News and Trust Generation: The Utility of Ethos	p. 127
The risk issues	p. 128
Ethos analysis	p. 129
The use and utility of ethos?	p. 137
Notes	p. 139
The Media's Role in a Transition Society: From Public Lies to Public Trust?	p. 141
Historical context	p. 141
Trust and society	p. 142
Media and totalitarian society	p. 143
Media and transition society	p. 144
Trust and the media	p. 146
Conclusion	p. 150
Notes	p. 153
Trust in a Time of Crisis: The Mass Media as a Guardian of Trust	p. 155
Defining trust	p. 155
Studying the mass media as a guardian of trust	p. 159
Case study: Australian medical indemnity policy crisis	p. 161
Discussion and conclusions	p. 163
Notes	p. 166
'It Was a Mascara Runnin' Kinda Day': Oprah Winfrey, Confession, Celebrity and the Formation of Trust	p. 167
Celebrity and the ordinary	p. 170
Oprah as confessing subject	p. 172
Celebrity and the engendering of trust	p. 175
Notes	p. 176
Branding Trust: The Ideology of Making Truth Claims through Interactive Media	p. 177
The promise of technological transcendence	p. 177
Truth claims	p. 178
Exploiting the teleology of young media users	p. 178
Indymedia - The case for trust	p. 179
Low mediation solution	p. 180
Indymedia - The case against trust	p. 181
Big Brother - The case for trust	p. 183
Fear of mediation	p. 184
Big Brother - The case against trust	p. 186
Talk back!	p. 187
Notes	p. 188
The Technology of Distrust	p. 189
The truth is what you create	p. 189
Social contract	p. 189
The ceremonial bugler	p. 190
Media and the social contract	p. 191
Verifying the improbable - From Lumiere to Armstrong to Mars	p. 192
The media contract	p. 193
The camera eye	p. 194
Is it real?	p. 195
From restructuring to control	p. 195
Controlling the governed and reading the governing	p. 197
Conclusion	p. 198
Notes	p. 199
Conclusions: Trust and the Media	p. 203
The End of Trust?	p. 205
Trust matters	p. 205
Illusory nature of new media	p. 209
Ways forward	p. 210
Notes	p. 213
References	p. 214
Index	p. 237
Table of Contents provided by Ingram. All Rights Reserved.

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Communication in the Age of Suspicion Trust and the Media

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