Communication Matters

Communication Matters:

Because great communicators are made, not born.

Through Communication Matters’ highly interactive program, students learn that our instincts aren’t as good as we think they are and develop the skills needed to become effective communicators. The program prompts students to question their assumptions, helps them to move beyond their personal daily communication experiences, and challenges them to think critically about why and how they communicate in the ways they do.

Connect for Communication Matters, Second Edition, reflects our increasingly diverse, interactive, and digital world by using hands-on features. Through an interactive eBook, a suite of student videos for public speaking, and dynamic online activities, students are urged to consider which choices are likely to be effective and which less so. LearnSmart, McGraw-Hill’s adaptive learning system, assesses students’ knowledge of course content and maps out personalized study plans for success. The result: Students are able to internalize core communication principles, adapt their communication behavior more effectively, and actively apply those strategies to all aspects of their lives.

PART ONE Communication in Principle

Chapter 1 Communication: A First Look

Chapter 2 Communication and Culture

Chapter 3 Perceiving Ourselves and Others

Chapter 4 How We Use Language

Chapter 5 Communicating Nonverbally

Chapter 6 Listening Effectively

PART TWO Communication in Context

Chapter 7 Communicating in Social and Professional Relationships

Chapter 8 Communicating in Intimate Relationships

Chapter 9 Communicating in Small Groups

Chapter 10 Decision Making and Leadership in Groups

PART THREE Communication in the Public Sphere

Chapter 11 Choosing, Developing, and Researching a Topic

Chapter 12 Organizing and Finding Support for Your Speech

Chapter 13 Presenting a Speech Confidently and Competently

Chapter 14 Speaking Informatively

Chapter 15 Speaking Persuasively

APPENDIX Appendix Workplace Communication and Interviewing A-1

Glossary G-1 | Notes EN-1 | Credits C-1 | Index I-1

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Chapter 16 Communicating in Organizations

Chapter 17 Communication and Media

Chapter 18 Communication and Health