Communication Works 11eapplies a new critical thinking frameworkto its core content, now in a more user-friendly 15-chapter organization. We have retained and revised the text's practical approach to communication, with a focus on the ways in which diversity, technology, social media, and ethical concerns both enrich and complicate our world. Students will learn what role communication plays in their lives today, in the classroom, and tomorrow, in the working world. And with Connect Communication, instructors and students have a print and digital solution to meet the needs of their course.

About the Authors

Preface

Acknowledgments

Part One: The Essentials of Communication

Chapter 1 Communication: The Starting Line

Chapter 2 Communicating in a Multicultural Society and World

Chapter 3 Perception and the Self: The “I” Behind the Eye

Chapter 4 Language and Meaning: Helping Minds Meet

Chapter 5 Nonverbal Communication: Silent Language Speaks

Chapter 6 Listening, Feedback, and Critical Thinking

Part Two: Interpersonal Communication

Chapter 7 Understanding Relationships

Chapter 8 Person-to-Person: Relationships in Context

Part Three:Communicating in a Small Group

Chapter 9 Groups and Teams: Strategies for Decision Making and Problem Solving

Chapter 10 Leading Others and Resolving Conflict

Part Four: Communicating to the Public

Chapter 11 The Speaker and the Audience: The Occasion and the Subject

Chapter 12 Researching, Supporting, and Outlining Your Speech

Chapter 13 Preparing Presentation Aids and Delivering Your Speech

Chapter 14 Informative Speaking

Chapter 15 Persuasive Speaking

Appendix:

Interviewing and Developing Professional Relationships

Online Unit: Mass Communication and Media Literacy

Answer Key

Glossary

Notes

Credits

Index

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Communication Works

Summary

Table of Contents

Supplemental Materials

Part One: The Essentials of Communication

Part Two: Interpersonal Communication

Part Three:Communicating in a Small Group

Part Four: Communicating to the Public

Appendix: