Crash Course In Reference

This introductory book is a basic review of reference services in public libraries. It includes tips on locating resources in both print and online formats, makes suggestions for purchases and maintenance of the reference collection, reviews the ethical aspects of providing information to all patrons, and provides information on how to join a network of reference librarians who can assist you when you cannot find an answer.

Preface
Acknowledgments
What is reference service?
Communicating with your patrons
Building and maintaining a reference collection
Searching print and electronic sources
Finding books: Library catalogs and bibliographies
Finding articles: Indexes and databases
Finding background information and definitions: Encyclopedias and dictionaries
Finding facts fast: Ready reference
Using the Web to reach your patrons and help them find information
Reference ethics and reference policies
Networking with other libraries and librarians
For more information...
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Crash Course In Reference

Summary

Table of Contents

Supplemental Materials