Creating Public Value

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ISBN: 9780674175587 | 0674175581
Cover: Paperback
Copyright: 3/25/1997

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Houston Police Department, Harry Spence and the Boston Housing Authority. Their work, together with Moore's analysis, reveals how public managers can achieve their true goal of producing public value.

Acknowledgments
Introduction
Purposes
Sources and Methods
Tests
Managerial Imagination
The Town Librarian and the Latchkey Children
Public Managers and Public Management
An Alternative Approach to Public Administration
Envisioning Public Value
Defining Public Value
The Aim of Managerial Work
Different Standards for Reckoning Public Value
Municipal Sanitation: An Example
Toward a Managerial View of Public Value
Organizational Strategy in the Public Sector
William Ruckeishaus and the Environmental Protection Agency
Jerome Miller and the Department of Youth Services
Managerial Discretion and Leadership in the Public Sector
Defining Mission and Goals in the Private Sector
Defining Mission and Goals in the Public Sector
The Mission of the EPA: Pollution Abatement
The Mission of DYS: Humanizing the Treatment of Children
The Managerial Utility of Mission Statements
Evaluative Criteria for Organizational Strategies
Building Support and Legitimacy
Mobilizing Support, Legitimacy, and Coproduction: The Functions of Political Management
Miles Mahoney and Park Plaza
David Sencer and the Threat of Swine flu
Political Management: A Key Managerial Function
Who Is Important in Political Management
Combining Diverse Interests and Values
The Dynamics of the Authorizing Environment
The Challenge of Political Management
Advocacy, Negotiation, and Leadership: The Techniques of Political Management
Mahoney's Initiatives
Sencer's Initiatives
Evaluation
The Ethics and Techniques of Political Management
Entrepreneurial Advocacy
Managing Policy Development
Negotiation
Public Deliberation, Social Learning, and Leadership
Public Sector Marketing and Strategic Communication
Helping to Define and Produce Public Value
Delivering Public Value
Reengineering Public Sector Production: The Function of Operational Management
Harry Spence and the Boston Housing Authority
Lee Brown and the Houston Police Department
The Function of Operational Management
Defining Organizational Mission and Product
Redesigning Production Processes
Using Administrative Systems to Influence Operations
Innovating and Capitalizing
From Diagnosis to Intervention
Implementing Strategy: The Techniques of Operational Management
Spence: Rehabilitating Public Housing in Boston
Brown: Exploring the Frontiers of Policing
Reengineering Organizations: What Strategic Managers Think and Do
Acting in a Stream
Conclusion: Acting for a Divided, Uncertain Society
Ethical Challenges of Public Leadership
Psychological Challenges of Public Leadership
Notes
Index
Table of Contents provided by Publisher. All Rights Reserved.

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Creating Public Value

Summary

Table of Contents

Supplemental Materials