Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Crucial conversations has dominated the New York times bestseller list for 10 years ... and counting. The long-awaited second edition is exactly what's needed to help professionals keep with today's faster-paced, higher-stakes business environment where every conversation, every relationship, is more crucial than ever. New dialogues in this 2nd edition provide contemporary, high impact situations that occur in everyday business negotiations when emotions often run high and opinions vary. It explains how to transform negative feelings into powerful dialogue; make it safe to talk about almost anything; be persuasive and not abrasive; improve professional and personal relationships; and have a positive impact on workplace productivity, quality, and safety.

Foreword To The Second Edition
Foreword To The First Edition
Preface
Acknowledgments
Chapter 1: What’s a Crucial Conversation?
Chapter 2: Mastering Crucial Conversations
Chapter 3: Start with Heart
Chapter 4: Learn to Look
Chapter 5: Make It Safe
Chapter 6: Master My Stories
Chapter 7: STATE My Path
Chapter 8: Explore Others’ Paths
Chapter 9: Move to Action
Chapter 10: Yeah, But
Chapter 11: Putting It All Together
Afterword
Endnotes
Index