Cultural Influences on It Use : A UK-Japanese

This book highlights the role that national culture plays in shaping the emergent relationship between IT and organizations. It also shows the mechanisms through which national culture influences IT use. Although a number of studies have investigated relationships between IT and organizations, relatively few studies have conducted international comparisons on the theme, and even fewer have focussed on national culture in their analytical framework.

Norio Kambayashi is Associate Professor in Business Systems and HRM at the Graduate School of Business, Kobe University, Japan.

List of Figures

ix

List of Tables

x

List of Abbreviations

xii

Foreword

xiii

Professor Harry Scarbrough

Preface

xv

Introduction

1

(9)

Research objectives: use of IT under the influence of national culture

1

(2)

Definition of terms

3

(4)

Outline of the book

7

(3)

Concepts of IT and National Culture

10

(25)

Introduction

10

(1)

The relationships between IT and organisations

10

(7)

National cultural influences on IT use

17

(9)

Specific British/Japanese cultural influences on IT use

26

(7)

Conclusion

33

(2)

The Analytical Model and Research Methods

35

(39)

Introduction

35

(1)

The relevance of a survey-based approach for the study

36

(2)

The analytical levels of organisational IT use

38

(2)

The operationalisation of national culture and the patterns of IT use

40

(8)

Developing a model of cultural influences on IT use

48

(9)

The analytical model and the hypothesis

57

(3)

Preliminary work for the field study

60

(2)

The structure of the survey

62

(10)

Conclusion

72

(2)

The Analysis of the Context

74

(16)

Introduction

74

(1)

Some suggestions from Sorge etal.'s work

74

(1)

Control for kinds of technologies/systems

75

(7)

Control for industry

82

(1)

Control for individual organisations

83

(5)

Conclusion

88

(2)

Some Evidence of Cultural Influences on IT Use

90

(22)

Introduction

90

(1)

Findings on control-oriented IT use

90

(10)

Findings on individual-oriented IT use

100

(10)

Conclusion

110

(2)

How Cultural Influences Operate at the Shop-floor Level

112

(41)

Introduction

112

(1)

Findings on control-oriented IT use

112

(21)

Findings on individual-oriented IT use

133

(9)

Relationship between managerial preferences and actual practices

142

(7)

Discussion and implications

149

(2)

Conclusion

151

(2)

How Cultural Influences Operate at the Management Level

153

(40)

Introduction

153

(1)

Findings on control-oriented IT use

153

(19)

Findings on individual-oriented IT use

172

(14)

Relationship between managerial preferences and actual practices

186

(2)

Discussion and implications

188

(4)

Conclusion

192

(1)

Conclusions

193

(15)

Summary of the research: lessons to be learned

193

(10)

Implications for further research

203

(3)

The significance of the research

206

(2)

Appendix: The Questionnaire

208

(7)

Notes

215

(3)

Bibliography

218

(12)

Index

230

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Cultural Influences on It Use : A UK-Japanese Comparison

Summary

Author Biography

Table of Contents

Supplemental Materials