FREE SHIPPING

on all orders of $79 or more

$3 OFF your purchase of $60 or more!
Use coupon code SATURDAY in checkout.

The Customer Experience Book How to design, measure and improve customer experience in your business

, by
The Customer Experience Book How to design, measure and improve customer experience in your business by Pennington, Alan, 9781292148465
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
  • ISBN: 9781292148465 | 1292148462
  • Cover: Paperback
  • Copyright: 9/15/2016
  • Rent Book

    (Recommended)

    $25.49
     
    Term
    Due
    Price
  • Buy New Book

    Currently Available, Usually Ships in 24-48 Hours

    $27.48
  • eBook

    Available Instantly

    Online: 365 Days

    Downloadable: Lifetime Access

    $33.00

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.

 

From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you’ll discover:

 

• Why customer experience is so important in business – and how it applies to you

• How to use customer experience tools in your business – step by step guides on how to use CX metrics and how to learn from them

 

Alongside the theory and practical how-to guidance, there will be a range of examples of ‘thinking differently’ about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned.

 

The Customer Experience Book
shows you how to understand, measure and improve customer experience in your business, whatever your level.

You might also enjoy...



Please wait while the item is added to your bag...