Deep Smarts

The asset most valuable to your company's future is lost every time an employee leaves the firmThis asset is more than knowledge, and it is more than intelligence-it is "deep smarts": the tacit "know-how" and expertise that comes only from years of hands-on experience.This book focuses on how to cultivate and harness deep smarts so that it stays in the firm, even if your employees don't.

Preface	ix
ONE The Importance of Cultivating and Transferring Deep Smarts	1	(18)
TWO Building Deep Smarts Through Experience	19	(28)
THREE Expertise Developing and Expressing Deep Smarts	47	(28)
FOUR Assembling Deep Smarts	75	(26)
FIVE Beliefs Shape Deep Smarts	101	(32)
SIX Social Influences	133	(36)
SEVEN Transferring Deep Smarts	169	(34)
EIGHT Recreating Deep Smarts Through Guided Experience	203	(24)
NINE Cultivating Deep Smarts For Organizations and Ourselves	227	(24)
APPENDIX The Entrepreneurship study	251	(4)
Notes	255	(14)
Bibliography	269	(8)
Index	277	(10)
About the Authors	287

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Table of Contents

Supplemental Materials