on all orders of $59 or more

6% OFF your purchase of $100 or more!
Use coupon code THURSDAY in checkout.

Delighting Customers

, by ;
Delighting Customers by Donovan, Peter; Samler, Timothy, 9780412610103
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
  • ISBN: 9780412610103 | 0412610108
  • Cover: Hardcover
  • Copyright: 2/1/1995
  • Rent Textbook


  • Buy New Textbook

    Usually Ships in 3-5 Business Days

This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe.

You might also enjoy...

Please wait while the item is added to your bag...