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Delighting Customers

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Delighting Customers by Donovan, Peter; Samler, Timothy, 9780412610103
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
  • ISBN: 9780412610103 | 0412610108
  • Cover: Hardcover
  • Copyright: 2/1/1995
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This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe.

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