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- ISBN: 9781562860578 | 1562860577
- Cover: Paperback
- Copyright: 1/9/2006
These days, training techniques must consist of much more than setting up flip charts, handing out manuals, or plugging in audiovisual aids. How do you design a training program that really works? Increasingly, organizations are turning to instructional designers to create innovative learning systems that use a wide range of methods and media to spark participants2 interest and allow them to retain and use the information on the job. Case studies include examples of: Customer service training Diversity training Employee orientation Technical training for field service representatives...and more! The studies range over a wide variety of industries: utilities, finance, nonprofits, electronics?. Move from theory to practice: design training programs that work!