Discipline Without Punishment

First published in 1995, this all-time classic of performance management is now updated with a chapter on solving attitude problems, a revised chapter on termination and more.

Dick Grote (Addison, TX) is Chairman and CEO of Grote Consulting Corp., and the author of The Complete Guide to Performance Appraisal, The Performance Appraisal Question and Answer Book, and Forced Ranking: Making Performance Management Work. His articles have appeared in Harvard Business Review, The Wall Street Journal , and many other publications.

1. The Birth of Discipline Without Punishment

1

(26)

Part I: Building Superior Performance

27

(32)

2. Recognizing Good Performance

29

(16)

3. Solving People Problems

45

(14)

Part II: Performance Improvement

59

(64)

4. Preparing for a Performance Improvement Discussion

61

(26)

5. Conducting the Performance Improvement Discussion

87

(36)

Part III: Discipline Without Punishment

123

(116)

6. The Mechanics of Discipline Without Punishment

125

(19)

7. Decision Making Leave

144

(24)

8. Discharge

168

(13)

9. Solving Attendance and Attitude Problems

181

(16)

10. The Administration of the Discipline System

197

(14)

11. Creating a Discipline Without Punishment System

211

(28)

Appendix A. Discussion Worksheet: Pre-Meeting Checklist

239

(2)

Appendix B. Discussion Worksheet: Post-Meeting Summary

241

(2)

Appendix C. Sample Memo: Reminder 2

243

(2)

Appendix D. Sample Memo: Decision Making Leave

245

(2)

Appendix E. Sample Policy Matrix

247

(2)

Index

249

(8)

About the Author

257

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Discipline Without Punishment

Summary

Author Biography

Table of Contents

Supplemental Materials