Disney Way : Harnessing the Management Secrets of Disney in Your Company

Bill Capodagli, Managing Partner of Capodagli Jackson Consulting, brings managerial experience at several top consulting firms and graduate-level teaching experience to the firm. He is a popular speaker at both national and international conferences where he teaches audiences to implement the Disney business model.

Lynn Jackson, Bill's partner in Capodagli Jackson Consulting, has an extensive background in organizational development, and has successfully implemented the Disney principles in numerous organizations.

Foreword

Preface

Acknowledgments

1. Walt's Way Dream

2. Make Everyone's Dreams Come True: Believe

3. You Better Believe It

4. Never A Customer, Always A Guest

5. All For One And One For All

6. Share The Spotlight: Dare

7. Dare To Dare: Do

8. Practice, Practice, Practice

9. Make Your Elephant Fly--Plan

10. Capture The Magic With Storyboards

11. Give Details Top Billing

Epilogue. The Magic Continues

Notes

Bibliography

Index

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