Effective Document and Data Management: Unlocking Corporate Content

How documents and data are captured, managed and utilized is fundamental to the success of an organization; both at an operational and a strategic level. Documents and data need to be dealt with together in a coherent and consistent manner. Without this approach the efficiency and effectiveness of the organization will be undermined by less than optimal management and use of its information. This third edition of the book is restructured to take this broader view and to Establish an organizational context in which information is management - what makes up an organization (processes, tools, people and structure); what business improvement techniques are available (e.g. those based on quality initiatives) Provide clarification of and distinction between information management, data management and knowledge management Use the concept of an information life cycle - capture, manage and utilize - to present and describe the processes and techniques of information and data management, storage and retrieval Consider unstructured (documents) and structured (data) information as a coherent set for integrated management Illustrate the coordinated application of data and process analysis by way of worked examples to improve the quality of information Provide guidance on the application of appropriate project management techniques for document and records management projects In addition to the extensive references in the text, the author is maintaining a companion website - www.cura.org.uk - where further information is provided. The book aims to benefit a range of organizations and people from those senior managers who need to develop coherent and consistent business and IT strategies; to information professionals, such as records managers and librarians who will gain an appreciation of the impact of the technology and of how their particular areas of expertise can best be applied; to system designers, developers and implementers who will better understand the approach to an information management project and the management context in which it has to operate; and finally to users who should be suitably involved at all stages so they can fully exploit the benefits of the delivered systems.