Effective E-mail Made E-Z : Practical Strategies for Strengthening Electronic Communication

The team that developed Effective E-Mail Made E-Z polled businesspeople about their experience with e-mail. Here are some of their responses: "We came to realize that our company's image rests with every employee who writes or answers e-mail." "We spend a lot of time opening and reading e-mail. If the message is clear, this is time well spent. But when the messages require further e-mails to explain the original e-mail, time is wasted." "I often wonder: Should I use a greeting? If so, what kind of greeting? I usually use Sincerely for my closing, but I notice that most of the international e-mails close with Regards. Should I use Regards?" "If I'm sending an e-mail to Sweden, do I write dates like we do here in the United States, or should I write them like they do in Sweden?" "Right now our biggest need is to learn how to use e-mail to better manage our teams of workers. Our second challenge is to implement an e-mail policy."