Univ. Campus Suffolk, UK. Delves into personal accounts of nurses' emotional expressions and experiences as they emerge from everyday nursing practice. Covers understanding emotional labour in nursing. For nursing and sociology students. Hardcover, softcover available. eBook ISBN, 9780203894958.
Challenging current conceptualisations of emotional labour
p. 1
Understanding emotional labour in nursing: a theoretical approach
p. 9
Emotion management and emotional labour: the work of Arlie Russell Hochschild
p. 13
Emotional labour in health care
p. 29
Emotion and cognition
p. 51
Synthesising Darwin and Freud with interactionist theory
p. 68
Emotion and personal and social identity
p. 90
Developing emotional labour in nursing: a theoretically informed empirical approach
p. 115
The emotional field
p. 120
Therapeutic emotional labour
p. 143
Instrumental emotional labour
p. 161
Collegial emotional labour
p. 178
Reflexive emotion management
p. 201
Bibliography
p. 220
Index
p. 227
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