Emotional Labour in Health Care : The Unmanaged Heart of Nursing

Based on original empirical research and narratives from qualified nurses, this book introduces the concept of emotional labour and its historical and political context. It provides an original, but easily recognisable typology, and emphasizes that it is a complex, messy, opaque emotion that drives emotional labour within the healthcare setting.

Introduction: Challenging current conceptualisations of emotional labour Part 1 1. Emotion management and emotional labour: The work of Arlie Russell Hochschild2. Emotional Labour in Health Care3. Emotion and Cognition4. Synthesising Darwin and Freud with Interactionist Theory5. Emotion and Personal and Social Identity Part 2 6. The Emotional Field7. Therapeutic Emotional Labour8. Instrumental Emotional Labour9. Collegial Emotional Labour10. Reflexive Emotion Management