An Empowering Approach to Managing Social

Presenting an empowerment-oriented approach, this new how-to guide covers the most recent innovations and current theories you need to manage and create a successful social service organization. This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including: ? values and ethics ? organizational structure ? diverse clientele and access to services ? barriers to service delivery ? cultural competency ? fight for social justice ? financial resource management ? evaluating program outcomes ? control of the external environment

Acknowledgements
Preface
1. Introduction
2. Theories for Organization Management: Toward the Development of an Empowering Approach
3. Values and Ethics for Management Practice
4. The Structure and Functions of Social Service Organizations
5. Creating Decision-making Partnerships with Staff and Clientele: The Role of Boards and Committees
6. Program Design: Increasing Service Quality and Access
7. The Culturally Competent Organization
8. Administrative Leadership
9. Increasing Employee Motivation: Promoting the Psychological Empowerment of Workers
10. Team Building and Collaboration
11. Advocacy for Improvements in Services and Policies
12. Securing Resources for the Organization: Fundraising and Budgeting
13. Using the Evaluation Process to Empower Workers and Clients
14. External Relations: Developing Organization Power
15. The Empowering Model of Management: Is it Realistic?
APPENDIX: Web Resources for Nonprofit Managers

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An Empowering Approach to Managing Social Service Organizations

Summary

Table of Contents

Supplemental Materials