Empowering Sme Managers in Palestine

SMEs create employment, wealth and a potential for future growth. In Palestine they can also mean survival and freedom, and for this area are not choices but a necessity for sustainable development. Drawing on original research this book explores how the challenge is being met by empowering the owners and managers of these pioneering businesses.

List of Figures

ix

List of Tables

xi

Abbreviations

xiii

Preface

xv

Acknowledgements

xvi

1 Small and Micro Enterprises

1

(12)

Introduction

1

(1)

What are they?

1

(1)

Definition: A problematic notion

1

(1)

SMEs' contributions to development

2

(2)

Other studies

4

(1)

Managerial training for SMEs

5

(2)

Managerial skills and SMEs' effectiveness

7

(2)

SMEs and management training development in Palestine

9

(1)

An empirical study in Palestine

10

(1)

Plan of the book

10

(1)

Summary

11

(2)

2 Managerial Issues: An Overview

13

(42)

Introduction

13

(1)

Management and managers

13

(1)

Management process

14

(3)

Managers

17

(2)

Managerial pyramid

19

(1)

First-line management

19

(1)

Manager's success

19

(1)

Managerial roles

20

(2)

Formal authority and status

22

(2)

Manager's effectiveness

24

(2)

Manager's skills

26

(1)

Management development

27

(2)

Needs

29

(2)

Training and development

31

(1)

Training

32

(5)

Managerial skills

37

(1)

Models of skill training in management

38

(7)

Management training and development (MTD)

45

(4)

Management training systems

49

(4)

Summary

53

(2)

3 Management Training and Development in the Middle East

55

(12)

Introduction

55

(1)

Lending to SMEs

56

(3)

Management and development for SMEs in the Middle East

59

(2)

Managerial roles and training

61

(1)

Egypt

62

(1)

Jordan

63

(1)

Persian Gulf

64

(2)

Summary

66

(1)

4 SMEs in Palestine

67

(40)

Introduction

67

(1)

Background

67

(3)

Small and Micro Enterprises (SMEs) in Palestine

70

(4)

Management training development (MTD) for SMEs in Palestine

74

(4)

Management training programmes (MTPs) for SMEs

78

(5)

Characteristics and attributes of managers

83

(8)

Business characteristics and managerial training processes

91

(8)

Training results

99

(4)

MTPs' efforts and business success

103

(1)

Results of the training programmes

103

(1)

Summary

104

(3)

5 Categories of Skills for the Development of SME Managers

107

(22)

Introduction

107

(1)

Cluster of managerial skills

107

(7)

The relation between the managerial skills and development of SMEs

114

(7)

Measurement for development of managerial skills

121

(5)

Summary

126

(3)

6 Obstacles and Weaknesses Facing Training and Development

129

(16)

Introduction

129

(1)

Factor analysis

129

(4)

Conflict zone situation weaknesses

133

(2)

Weaknesses of the management training programmes

135

(1)

Trainers' weaknesses

135

(2)

SME managers' and their weaknesses

137

(1)

SME managers' and their preferences for training

138

(1)

Comparison between obstacles and weaknesses facing training and development

138

(1)

The relationship between the obstacles and weaknesses and development

139

(5)

Summary

144

(1)

7 Summary and Conclusions

145

(28)

Introduction

145

(1)

Literature and its relevance

146

(3)

Methodological approach

149

(1)

Major findings

149

(3)

Contribution of MTPs to the development of managers and SMEs

152

(3)

Obstacles and weaknesses facing the training process

155

(1)

Policy implications

155

(10)

Proposed framework for successful MTD programmes

165

(3)

Limitations of research

168

(1)

Areas of future research

169

(2)

Closing remarks

171

(2)

Bibliography

173

(20)

Index

193

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Empowering Sme Managers in Palestine

Summary

Table of Contents

Supplemental Materials