Enterprise Performance Management Done Right An Operating System for Your Organization

RON DIMON is an experienced enterprise performance management executive with a proven record for strategy-to-execution initiatives. He is the Advisory Services partner at CheckPoint Consulting, LLC, a full-service EPM implementation firm. He previously worked at Hyperion Solutions (now part of Oracle Corp.) as senior director of the office of strategy and started his career with Deloitte. Ron has been a coeditor of or contributor to five books.

Foreword

Preface

Acknowledgments

Chapter 1 What’s Broken and What’s Possible

Strategy-Execution Gap

Buckets of Pain

The Promise of EPM

What Enterprise/Corporate/Business Performance Management Is Not

“Business Intelligence with a Purpose”

Notes

Chapter 2 An Enterprise Performance Management Process

Context

Impact

Responsibility

Management Operating System

Macro and Micro

The Middle

Summary

Notes

Chapter 3 Gather: Turning Data into Information

Management by Exception

Your Point-of-View

Information Qualities

Information Delivery

Management and Statutory Reporting

Sustainability Reporting

Enabling Technologies

Rationalization

Potential Quick Wins

Summary

Notes

Chapter 4 Understand: Turning Insights into Actions

Business Questions

Patterns and New Insights

Big Data and Predictive Analytics

Data Visualization

Enabling Technologies

Components for your EPM Roadmap

Potential Quick Wins

Summary

Notes

Chapter 5 Debate: Turning “What If” into “What’s Next”

People

The Process

Scenarios

Resilience

Drivers: What Moves the Needle?

Debate Management

Enabling Technologies

Potential Quick Wins

Summary

Note

Chapter 6 Commit: Bringing Accountability and Focus to the Enterprise

Accountability

Gaming the System

Enterprise Planning and Forecasting

Enabling Technologies

Ingredients for Your EPM Roadmap

Potential Quick Wins

Summary

Notes

Chapter 7 Execute: From Insight to Actions to Results

Everything Is Connected

Sales Performance Management

Sales Operations Performance

Order to Cash Performance Management

Supply Chain Performance Management

Marketing Performance Management

Summary

Notes

Chapter 8 Strategy: Aligned to the Right Outcomes

The Language of Strategy

Functional Value Maps

Optics: Line-of-sight

Metrics Equal Focus

Profitability

Strategic Flexibility

Closing the Gap

Summary

Notes

Chapter 9 Bringing It All Together

Alignment

A Common Business Language

Maturity is in the Arrows

Return on Investment and Total Cost of Ownership

Standard Architecture

Your EPM Roadmap

Organizational Readiness: The EPM Center of Excellence

Paralyzed by Feuds?

EPM and Incentive Plans

How Do You Get Started?

Summary

Notes

Appendix An EPM Maturity Model

Bibliography

About the Author

Index

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