The EQ Difference: A Powerful Plan for

The EQ Difference will give readers the specific tools and techniques for applying emotional intelligence at work. Adele B. Lynn employs a visual five-part model to help readers understand and distinguish the five key areas of emotional intelligence-self-awareness and control, empathy, social expertness, personal influence and vision. In doing so, she provides a simple step-by-step process to improve their skills.

Adele B. Lynn is the author of The Emotional Intelligence Activity Book. She is a popular speaker and consultant specializing in emotional intelligence, ethics, and building trust in the workplace. She lives in Belle Vernon, Pennsylvania.

Preface: Your Inner Bird Dog	p. v
Acknowledgments	p. ix
Emotions: The Fuel of Life
The Connection Among Behavior, Feelings, and Performance	p. 3
The Mystery of Human Behavior	p. 14
The Way We are Wired	p. 22
Emotions: What are They?	p. 28
Rewiring for Greater Performance and to Live Our Intentions	p. 34
The Five Areas of Emotional Intelligence	p. 39
Training Your Self-Coach
The Doorway to Emotional Intelligence	p. 45
Step 1: Observe	p. 50
Step 2: Interpret	p. 79
Step 3: Pause	p. 99
Step 4: Direct	p. 105
Step 5: Reflect	p. 140
Step 6: Celebrate	p. 151
Step 7: Repeat	p. 160
Five Areas of Emotional Intelligence at Work
Self-Awareness and Self-Control at Work	p. 165
Empathy at Work	p. 185
Social Expertness at Work	p. 197
Personal Influence at Work	p. 213
Mastery of Purpose and Vision at Work	p. 230
Bibliography	p. 251
Letter to Readers	p. 253
Index	p. 255
Table of Contents provided by Ingram. All Rights Reserved.

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The EQ Difference: A Powerful Plan for Putting Emotional Intelligence to Work

Summary

Author Biography

Table of Contents

Supplemental Materials