The EQ Interview

With a growing body of research showing that Emotional Intelligence is one of the key indicators of success, smart hiring managers know that choosing employees based on their EQ makes sense. What they don't know is the best way to do it. The EQ Interview gives readers the skills and understanding they need to assess candidates' emotional intelligence and ensure that they're the right fit for the job.This practical guide explains the five areas of emotional intelligence, and how these competencies enhance job performance. The book then arms interviewers with more than 250 behaviour-based questions specially formulated to help determine how applicants have used their EQ in past experiences. Readers will learn how they can analyze and interpret answers to predict future success, and even spot "EQ frauds" to avoid costly hiring mistakes. Filled with insightful examples, this is the one book that shows readers how to factor emotional intelligence into their hiring process.

Adele B. Lynn (Belle Vernon, PA) is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organizations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers (978-0-8144-0895-7), The Emotional Intelligence Activity Book (978-0-8144-7123-4) and The EQ Difference (978-0-8144-0844-5).

Introduction	p. 1
The Five Areas of Emotional Intelligence and the EQ Job Competencies	p. 7
Self-Awareness	p. 15
Impact on Others	p. 16
Emotional and Inner Awareness	p. 20
Accurate Assessment of Skills and Abilities	p. 26
Self-Control or Self-Management	p. 33
Emotional Expression	p. 35
Courage or Assertiveness	p. 39
Resilience	p. 42
Planning the Tone of Conversations	p. 47
Empathy	p. 53
Respectful Listening	p. 54
Feeling the Impact on Others	p. 56
Service Orientation	p. 58
Social Expertness	p. 65
Building Relationships	p. 68
Collaboration	p. 71
Conflict Resolution	p. 74
Organizational Savvy	p. 78
Personal Influence: Influencing Self	p. 85
Self-Confidence	p. 86
Initiative and Accountability	p. 91
Goal Orientation	p. 94
Optimism	p. 98
Flexibility and Adaptability	p. 101
Personal Influence: Influencing Others	p. 111
Leading Others	p. 112
Creating a Positive Work Climate	p. 116
Getting Results Through Others	p. 121
Mastery of Purpose and Vision	p. 129
Understanding One's Purpose and Values	p. 130
Taking Actions Toward One's Purpose	p. 133
Authenticity	p. 135
The EQ Fraud and Other Warning Signs	p. 141
All One-Sided: Too Good to Be True	p. 142
Other Behavior Trends	p. 146
A Word About Instinct	p. 151
A Final Word	p. 153
Emotional Intelligence Table of Competencies	p. 157
Questions by Area and Competencies	p. 161
Index	p. 181
About the Author	p. 185
Table of Contents provided by Ingram. All Rights Reserved.

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Summary

Author Biography

Table of Contents

Supplemental Materials