IT Essentials: PC Hardware and Software Lab Manual

This is the only authorized printed lab manual for the new Cisco Networking Academy IT Essentials v5 course. It contains all hands-on labs, worksheets, and class discussions from the course, covering every objective on both new CompTIA A+ exams, 220-801 and 220-802. Using it, students can review all the key concepts they need to pass both exams, reinforce key concepts with hands-on exercises, and rapidly master the skills and competencies successful PC technicians need. Drawn directly from Cisco's online curriculum, this lab manual helps students learn how to: * Define IT and describe a computer's components * Protect self, equipment, and the environment * Assemble a desktop computer step-by-step, and install and navigate an operating system * Explain and perform preventive maintenance and basic troubleshooting * Upgrade or replace components of laptops and peripherals * Connect computers to networks * Implement basic security * Communicate well and behave professionally * Assess customer needs, analyze possible configurations, and recommend solutions Using this manual, students can study offline, highlight key points, and take handwritten notes. Its text is extracted word-for-word from the online course, and headings with exact page correlations link to the online course for classroom discussions and exam preparation. Icons direct readers to the online Cisco Networking Academy curriculum to take full advantage of the images, labs, and activities provided there.

1. Introduction to the Personal Computer

2. Lab Procedures and Tool Use

3. Computer Assembly

4. Overview of Preventive Maintenance 

5. Operating Systems

6. Networks

7. Laptops

8. Mobile Devices

9. Printers

10. Security

11. The IT Professional

12. Advanced Troubleshooting