Excellence in Business Communication

Offers business communication experience in every chapter through real-world on the job simulations featuring actual companies. For anyone who wants to communicate more effectively in the business environment. Softcover.

Preface

xv

Part I Foundations of Business Communication

1

(70)

Understanding Business Communication

2

(23)

Communicating in Teams: Collaboration, Listening, Nonverbal, and Meeting Skills

25

(23)

Communicating Interculturally

48

(23)

Part II The Three-Step Writing Process

71

(88)

Planning Business Messages

72

(27)

Writing Business Messages

99

(34)

Completing Business Messages

133

(26)

Part III Letters, Memos, E-Mail, and Other Brief Messages

159

(110)

Writing Routine, Good-News, and Goodwill Messages

160

(37)

Writing Bad-News Messages

197

(33)

Writing Persuasive Messages

230

(39)

Part IV Reports and Oral Presentations

269

(162)

Planning Business Reports and Proposals

270

(45)

Writing Business Reports and Proposals

315

(43)

Completing Formal Business Reports and Proposals

358

(45)

Giving Speeches and Oral Presentations

403

(28)

Part V Employment Messages

431

(60)

Writing Resumes and Application Letters

431

(35)

Interviewing for Employment and Following Up

466

(25)

Appendix A Format and Layout of Business Documents

491

(22)

Appendix B Documentation of Report Sources

513

(6)

Appendix C Fundamentals of Grammar and Usage

519

(18)

Appendix D Correction Symbols

537

References

1

(1)

Acknowledgments

1

Name/Organization/Brand/Company Index

11

(6)

Subject Index

17

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Excellence in Business Communication

Summary

Table of Contents

Supplemental Materials