The Exchange

Written to provide managers and supervisors with a process for addressing conflicts among their employees, this book adapts the National Conflict Resolution Center's successful experience in resolving issues into a structured text. The book offers authorities a method of structuring conversations about conflicts and issues. Not only does it provide training through examples to become an effective mediator for disputes filled with emotionally charged personality issues, it provides a strategy for adapting the provided methods to fit the particular needs of every workplace. It also covers background issues that may lead to conflict, including culture and other diversities.