Extreme Management What They Teach at Harvard

For the first time, the closely guarded secrets of Harvards AMP will be available to executives and management personnel everywhere. The book offers the chance to master the work models, the strategic perspectives, and visioning exercises that will turn good managers into revolutionary managers. Readers will learn how to create and sustain a competitive market, manage for the future, negotiate global transactions, establish enduring brand, and much more.

Mark Stevens is president of MSCO, Inc., He has appeared on Lcuis Rukeyser's Business, CNN Business Report, and CNBC

Prologue

xiii

Introduction: A History of the Advanced Management Program

xvii

The Principles of the Advanced Management Program

xxvi

About This Book

xxxii

The Inner Sanctum: Behind the Curtain of the Advanced Management Program

xxxiv

First Strike Leadership: Mastering the Art and Science of Making Decisions and Motivating People

1

(30)

Avoiding the Trap of Management by Fashion Trend

5

(6)

Private Lists Can Provide Road Maps for Managerial Action

11

(2)

Good Leaders Rewrite the Rules of Their Leaders

13

(3)

Micromanagers Beware: Self-Protection Is Really Self-Limitation in Disguise

16

(4)

In Business, Even War Heroes Have to Put Away the Sword

20

(3)

The Quest for Perfection Is a Sure Sign of a Small Thinker

23

(2)

First Find Your Comfort Zone-Then Find a Way Out

25

(2)

Enlightened Leadership: The Power of the Perpetual Student

27

(4)

Tuning the Stradivarius: Building World-Class Organizations

31

(37)

Leveraging the Change Equation: D x M x P > Cost

33

(4)

Bottom-up Learning: How Employee Criticism Can Make You a Better Manager

37

(1)

Place Yourself in a Fishbowl: Emerge a Better Leader with the Organizational Fitness Profile

38

(8)

Evolution + Revolution = Solution

46

(3)

Leadership 101: The Jack Welch Way

49

(6)

Three-Point System for Linking Strategy to Action

55

(3)

Draw a Straight Line from Where You Are to Where You Want to Be

58

(2)

Make Lists to Target Organizational Goals

60

(4)

Motivate Subordinates to Embrace Change

64

(4)

The Mind Is Mightier Than the Sword: Competitive Strategies and Tactics That Win

68

(51)

Quality Is Good-Strategy Is Better

69

(7)

In the Art and Science of Negotiating, the Heavyweights Start at the End and Work Backward

76

(5)

War Games Make Your Business Battle-Ready

81

(3)

Leveraging the Power of Critical Opposites

84

(2)

Competing the Hewlett-Packard Way

86

(5)

The Power of Organizational Strategy: Mastering the 7-S Model

91

(11)

How to Pick and Manage Markets Competitors Can't Penetrate

102

(10)

The Art of Making Your Business Stand Out from the Crowd

112

(3)

Action Plan for Leveraging the Power of Learning

115

(4)

The Discipline of SWAT Team Service

119

(21)

The Ultimate Synergy: Leveraging the Service-Profit Chain

121

(5)

In Poorly Managed Companies, People Are Problems In Well-Managed Companies, People Are Problem-Solvers

126

(6)

How to Turn Angry Customers into Loyal Patrons

132

(3)

The Paradox of the Satisfied Customer

135

(5)

Unlocking the Black Box of Finance

140

(18)

Mastering the DuPont Formula and Other Tricks for Decoding Financial Statements

142

(3)

Exploring the Apple Tree Analogy

145

(5)

When It Comes to Global Currency Hedging, the One Sure Way to Lose Money May Be to Insure Against It

150

(2)

In Business, the Best Time to Perform an Autopsy Is When the Patient Is Still Alive

152

(2)

Creating Successful Business Models: It's All in the Numbers

154

(4)

Epilogue

158

(3)

A Global Perspective-Recent Advanced Management Program Sponsoring Companies

161

(2)

Advanced Management Program Commanders

163

(4)

Sources

167

(4)

Index

171

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Extreme Management What They Teach at Harvard Business School's Advanced Management Program

Summary

Author Biography

Table of Contents

Supplemental Materials