Fire and Emergency Services Administration: Management

To effectively lead modern public safety organizations and the various components within them, individuals must possess a solid understanding of the always-changing issues that face the fire and emergency medical services. The new Second Edition of Fire and Emergency Services Administration: Management and Leadership Practices has been completely updated to deliver the very latest information needed to understand these challenges, and will assist managers in making the proper decisions that can impact all aspects of their organization. The Second Edition now includes: Expanded emphasis on management and leadership of EMS operations. Updated budgeting financial strategies, including advice on how to overcome shrinking budgets and economic downturn. New guidance on hiring and diversity. Expanded coverage on training, education, and firefighter safety. Fire and Emergency Services Administration: Management and Leadership Practices, Second Edition also covers the latest course objectives from the Fire and Emergency Services Higher Education#146;s (FESHE) Fire and Emergency Services Administration model course.

Chapter1 The Past
Chapter2 Introduction to Administration
Chapter3 Management
Chapter4 Leading Change
Chapter5 Financial Management
Chapter6 Human Resources Management
Chapter7 Customer Service
Chapter8 Training and Education
Chapter9 Health and Safety
Chapter10 Government Regulation, Laws, and the Courts
Chapter11 Ethics
Chapter12 Public Policy Analysis
Chapter13 The Future