A Framework for Human Resource Management

A Framework for Human Resource Management provides readers and practicing managers with a concise yet thorough review of essential HR management concepts–including fundamental practices, methods, topics, and relevant legal findings–in a highly readable and accessible format.

Gary Dessler has degrees from New York University, Rensselaer Polytechnic Institute, and the Baruch School of Business of the City University of New York. Dr. Dessler’s best-selling Human Resource Management is also available in more than 10 languages including Russian and Chinese. Dessler’s other books include Framework for Human Resource Management, Fundamentals of Human Resource Management, Managing Now, Management: Modern Principles and Practices for Tomorrow’s Leaders, and Winning Commitment: How to Build and Keep a Competitive Workforce. He has published articles on employee commitment, leadership, supervision, and quality improvement in journals including the Academy of Management Executive, SAM Advanced Management Journal, Supervision, Personnel Journal, and International Journal of Service Management. As a Founding Professor at Florida International University, Dessler served for many years in its College of Business as Professor of Business, Associate Dean, and Chairman of the Management and International Business department, teaching courses in human resource management, strategic management, and management. For the past few years, Dessler has focused on his research and textbook writing, and on giving lectures, seminars, and courses in Asia and around the world on topics including strategic management, modern human resource management, evidence-based human resource management, and talent management.

Preface	p. xi
Introduction	p. 1
Managing Strategic Human Resources Today	p. 1
What Is Human Resource Management?	p. 2
Trends Influencing Human Resource Management	p. 7
The New Human Resource Managers	p. 11
Strategic Human Resource Management	p. 16
The Plan of This Book	p. 22
Case Incident: Jack Nelson's Problem	p. 25
Continuing Case: Carter Cleaning Company	p. 25
Experiential Exercise: Helping "The Donald"	p. 26
Managing Equal Opportunity and Diversity	p. 28
Selected Equal Employment Opportunity Laws	p. 29
Defenses Against Discrimination Allegations	p. 39
Illustrative Discriminatory Employment Practices	p. 42
The EEOC Enforcement Process	p. 44
Diversity Management and Affirmative Action Programs	p. 46
Case Incident: A Case of Racial Discrimination?	p. 54
Continuing Case: Carter Cleaning Company	p. 55
Experiential Exercise: Too Informal?	p. 55
Video Case: Human Resource Management (At Patagonia)	p. 56
Video Case: Equal Employment (UPS)	p. 57
Recruiting and Placing Employees	p. 58
Personnel Planning, Recruiting, and Talent Management	p. 58
The Talent Management Framework	p. 59
The Basics of Job Analysis	p. 60
The Recruitment and Selection Process	p. 66
Workforce Planning and Forecasting	p. 67
Recruiting Job Candidates	p. 74
Developing and Using Application Forms	p. 86
Case Incident: Finding People Who Are Passionate about What They Do	p. 91
Continuing Case: Carter Cleaning Company	p. 92
Experiential Exercise: The Nursing Shortage	p. 92
Appendix: Enrichment Topics in Job Analysis	p. 93
Testing and Selecting Employees	p. 100
The Basics of Testing and Selecting Employees	p. 101
Using Tests at Work	p. 106
Interviewing Prospective Employees	p. 111
Using Other Selection Techniques	p. 119
Case Incident: The Tough Screener	p. 127
Continuing Case: Carter Cleaning Company	p. 128
Experiential Exercise: The Most Important Person You'll Ever Hire	p. 129
Training and Developing Employees	p. 131
Orienting Employees	p. 132
The Training Process	p. 133
Implementation Training Techniques	p. 138
Managerial Development and Training	p. 144
Managing Organizational Change and Development	p. 147
Evaluating the Training Effort	p. 150
Case Incident: Reinventing the Wheel at Apex Door Company	p. 153
Continuing Case: Carter Cleaning Company	p. 153
Experiential Exercise: Flying the Friendlier Skies	p. 154
Video Case: Recruiting at Hautelook	p. 155
Video Case: Employee Testing and Selection at Patagonia	p. 155
Video Case: Training at Wilson Learning	p. 156
Appraising and Compensating Employees	p. 157
Performance Management, Appraisals, and Careers	p. 157
Basic Concepts in Performance Appraisal and Management	p. 158
Basic Appraisal Methods	p. 162
Practical Suggestions for More Effective Appraisals	p. 170
Coaching and Career Management	p. 174
Performance Management	p. 179
Talent Management Practices for Strategic Employee Appraisals	p. 181
Case Incident: Appraising the Secretaries at Sweetwater U	p. 183
Case Incident: Back with a Vengeance	p. 185
Continuing Case: Carter Cleaning Company	p. 185
Experiential Exercise: Appraising an Instructor	p. 186
Compensating Employees	p. 187
What Determines How Much You Pay?	p. 188
How to Create a Market-Competitive Pay Plan	p. 191
Incentive Plans	p. 197
Employee Benefits	p. 203
Current Compensation Trends	p. 211
Case Incident: Salary Inequities at Acme Manufacturing	p. 216
Continuing Case: Carter Cleaning Company	p. 218
Experiential Exercise: Ranking the College's Administrators Jobs	p. 219
Video Case: Compensation (Focus Pointe)	p. 219
Video Case: Performance Management California Health Foundation	p. 220
Video Case: Joie de Vivre Hospitality: Pay for Performance and Financial Incentives	p. 220
Employee Rights and Safety	p. 221
Managing Employee Ethics, Engagement, Retention, and Fair Treatment	p. 221
Ethics and Fair Treatment at Work	p. 222
Managing Discipline and Privacy	p. 226
Managing Dismissals	p. 229
Managing Voluntary Employee Turnover and Retention	p. 234
Employee Engagement	p. 239
Case Incident: Enron, Ethics, and Organizational Culture	p. 242
Continuing Case: Carter Cleaning Company	p. 243
Experiential Exercise: To Discipline or Not?	p. 244
Managing Labor Relations and Collective Bargaining	p. 246
The Labor Movement	p. 247
Unions and the Law	p. 249
The Union Drive and Election	p. 252
The Collective Bargaining Process	p. 258
What's Next for Unions?	p. 265
Case Incident: Negotiating with the Writers Guild of America	p. 269
Continuing Case: Carter Cleaning Company	p. 270
Experiential Exercise: The Union-Organizing Campaign at Pierce U	p. 271
Protecting Safety and Health	p. 273
Employee Safety and Health: An Introduction	p. 274
What Causes Accidents?	p. 277
How to Prevent Accidents	p. 282
Workplace Health Hazards: Problems and Remedies	p. 287
Case Incident: The New Safety and Health Program	p. 299
Continuing Case: Carter Cleaning Company	p. 300
Experiential Exercise: Checking for Unsafe Conditions	p. 301
Video Case: Union-Management Relations (UPS)	p. 302
Video Case: Safety (California Health Foundation)	p. 302
Practical HR Tools, Guidelines, and Systems for Managers	p. 303
Appendix	p. 317
Glossary	p. 334
Notes	p. 341
Name Index	p. 384
Subject Index	p. 399
Table of Contents provided by Ingram. All Rights Reserved.

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A Framework for Human Resource Management

Summary

Author Biography

Table of Contents

Supplemental Materials