Getting Action from Organizational Surveys

This book is the most recent addition to the SIOP Professional Practice Series presents state-of-the-art ideas and guidance on how to get action from organizational surveys from top experts in the field. Each of the book's four sections showcase survey developments in a thoughtful and far-reaching exposition and includes a n overview and introduction to the topic. The book will show new ways of looking at and understanding surveys and their role and includes new technologies, improved statistical approaches, and communication methods that promote action.

Allen I. Kraut is a professor of management at Baruch College's Zicklin School of Business at the City University of New York. He is a recipient of the Society for Industrial and Organizational Psychology's prestigious Distinguished Professional Contributions Award for his work in survey research. He has published several successful books, including Evolving Practices in Human Resource Management and Organizational Surveys from Jossey-Bass.

The Professional Practice Series is sponsored by The Society for Industrial and Organizational Psychology, Inc. (SIOP). The series was launched in 1988 to provide industrial and organizational psychologists, organizational scientists and practitioners, human resources professionals, managers, executives, and those interested in organizational behavior and performance with volumes that are insightful, current, informative, and relevant to organizational practice.

Foreword

xvii

Allan H. Church, Janine Waclawski

Preface

xix

Allen I. Kraut

Acknowledgments

xxi

The Authors

xxiii

1 Moving the Needle: Getting Action After a Survey

1

Allen I. Kraut

Part One: New Concepts

2 Connecting Employee Satisfaction to Business Unit Performance

33

(20)

James K. Harter, Frank L. Schmidt

3 Employee Experiences and Customer Satisfaction: Toward a Framework for Survey Design with a Focus on Service Climate

53

(23)

William H. Macey, Benjamin Schneider

4 Strategic Surveys: Linking People to Business Strategy

76

(26)

William A. Schiemann, Brian S. Morgan

5 The Importance of Taking Action, Not Just Sharing Survey Feedback

102

(29)

Allan H. Church, David H. Oliver

6 Organizational Surveys as Leverage for Organization Development and Change

131

(19)

W. Warner Burke

7 Using Linkage Research to Drive High Performance: A Case Study in Organization Development

150

(88)

Jack W. Wiley, Bruce H. Campbell

Part Two: New Technologies

8 Online Surveys: Critical Issues in Using the Web to Conduct Surveys

183

(244)

Kristofer J. Fenlason, Kathleen Suckow-Zimberg

9 Online Reporting: Real Time, Real Impact, Real Opportunities

213

(25)

Karen M. Barbera, Scott A. Young

10 What Did They Really Mean? New and Emerging Methods for Analyzing Themes in Open-Ended Comments

238

(26)

Patrick Kulesa, Ralph J. Bishop

11 Pulse Surveys: A Limited Approach with Some Unique Advantages

264

(30)

Joe Colihan, Janine Waclawski

12 Oversurveying: Causes, Consequences, and Cures

294

(58)

Sara P. Weiner, Anthony T. Dalessio

13 Understanding Nonresponse and Facilitating Response to Organizational Surveys

Steven G. Rogelberg

14 Relative Weights of Predictors: What Is Important When Many Forces Are Operating

Kyle M. Lundby, Jeff W. Johnson

15 National Norms Versus Consortium Data: What Do They Tell Us?

352

(25)

William H. Macey, Larry D. Eldridge

16 Preparing and Presenting Survey Results to Influence Audiences

377

(24)

Sarah Rassenfoss Johnson

17 How to Create Presentations That Spark Action

401

(26)

Ingwer Borg, Matthias Zimmermann

Part Three: New Applications

18 Measuring Employee Opinions During Mergers and Acquisitions

427

(29)

Mitchell Lee Marks, Daniel Baitch

19 Leveraging Employee Surveys to Retain Key Employees: A Means to an End

456

(27)

Michelle A. Donovan, Scott M. Brooks

20 Driving Change Around the World: Employee Surveys in Global Organizations

483

(29)

John C. Scott, Paul M. Mastrangelo

21 Building an Inclusive Culture: The Communicating Managers Program

512

(23)

Robert J. Quinn

22 Reengaging Employees During Turbulent Times

535

(24)

Sharon F. Parker, Michael J. Schroeder, J. Thomas Bowler, Jr., Patricia L. Muldoon

23 Best Company Lists: Using Survey Data to Assess, Recognize, and Reward Organizations

559

(24)

Norman D. Costa, Peter Bachiochi

24 An Executive and a Survey Model: A Follow-Up Action Success Story

583

(20)

Tracey Carsten Roll

Name Index

603

(8)

Subject Index

611

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Getting Action from Organizational Surveys New Concepts, Technologies, and Applications

Summary

Author Biography

Table of Contents

Supplemental Materials